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Understand My Bill

We want to make it easy for you to locate information on your bill, review meter readings, consider payment options, and learn how to save money on energy. From gas rates to your rights as a customer, we’ll walk you through it all.

Whether you receive a paperless bill through e-Account or a traditional paper bill in the mail, here you can learn more about the information available on your Peoples bill. 

Sample Natural Gas Bill

Sample Gas Bill

The back of your natural gas bill provides:

Bill Inserts

If you receive a bill from Peoples in the mail, you've probably also seen a copy of Peoples View—our customer newsletter—tucked into your bill alongside other messages about rates, customer assistance programs, and other important notifications. These bill inserts are an opportunity for us to talk to you, our customers, and share valuable info. Below you'll find copies of Peoples View and the other bill inserts that we've sent out over the past year. Keep in mind that there are sometimes different versions, depending where you live. If you have any questions about these bill inserts, please feel free to give us a call at 1-800-764-0111 to speak with a customer service representative.

  • Play Icon Play Video
    What Your Gas Bill Pays For
    Have you ever wondered what the different charges on your gas bill mean? This video will break it all down for you.
  • What's My Financial Responsibility for My Gas Line?
    Natural gas travels through miles of pipeline and regulating stations to reach your home. Peoples is responsible for surveys, safety inspections, and emergency investigations for gas lines inside and outside of your home. When one of these activities results in a failure or a leak on the customer’s portion of the gas lines inside or outside of your home — which are the customer service line, house line, and gas appliances — it is the customer’s responsibility to schedule those repairs with a qualified installer and to cover the cost of those repairs. Learn more about your financial responsibility for your gas lines on our What Should I Know? page.

Bill Inserts

Peoples View