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At Peoples, we constantly strive to make sure our practices are as safe as possible. We also want to make sure that you, as a customer, know how to remain safe when dealing with natural gas. This page will provide an overview of natural gas safety, our own safety measures, and what you can do to remain safe. You will find important information on what to do if you smell gas, what to do if you're digging, and other valuable tips and guidelines.

What you should Do if a leak occurs:

  • DO leave the home, building, or area of the suspected leak, and get to a safe area
  • DO call our emergency hotline 1-800-400-4271, which answers 24-hours a day
  • DO call 911 to notify police and fire officials
  • DO warn others to stay out of the area

What you should NOT do if a leak occurs:

  • DO NOT touch, breathe in, or make contact with a leak
  • DO NOT light a match, turn light switches on or off, use a cell or home phone, or do anything to create a spark
  • DO NOT attempt to extinguish any fire
  • DO NOT attempt to operate any valves
  • DO NOT start a car or operate an automatic garage door
  • DO NOT try to find the source of the leak yourself

Peoples e-SMART Programs

Help Kids Become e-SMART

Peoples invites you to help your kids become an e-SMART kid. Becoming e-SMART means learning about natural gas, and how to use it safely and wisely. Check out our games and activities, and you'll be on your way!

Become an e-SMART Worker

e-SMART Worker is a safety outreach website designed to educate contractors and their teams on how to work safely around natural gas lines. Click here to learn about safe practices, access case studies, and review the Worker Beware video.Visit our e-SMART Worker site for information and safe practices for digging around pipelines.

Become an e-SMART First Responder

e-SMART First Reponder is a safety resource website designed to help first responders work safely in emergencies where gas utilities are involved. Firefighters, police officers, and EMTs are typically the first people on the scene of an emergency, and they face the greatest risk from natural gas leaks and fires. Visit our e-SMART First Responder site to access advanced safety information, training tools, and links to related sites.

Please note that if you smell gas or see or hear any of the warning signs, do not attempt to locate the leak. Instead, leave your house immediately. Do not turn on or off any electrical switches, appliances or lights. An electrical charge could create a spark. Call our emergency number to report the leak when you are in a safe location.

More About Safety

  • How Does Safety Apply to Me? Meet the Sullivans.

    If you're thinking of making home improvements, there are a couple of things you should keep in mind in terms of natural gas safety. Check out this brochure to learn more.

    Meet the Sullivans.
  • We Play It Safe

    Peoples is committed to protecting you, your property, and the environment. Using the latest technology, security, and industry practices, natural gas pipelines are monitored to maintain service and safety. Take a look at this brochure to see how we're ensuring your safety.
    Play It Safe
  • You can identify a natural gas leak by:

    • SMELL: A strong odor of natural gas can indicate unburned fuel in the air.​​
    • SIGHT: Dirt or water blowing up from the ground may indicate natural gas leak.
    • SOUND: Natural gas leaks may have a loud, high-pitched whistle or roar.