Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.
For more information about our COVID-19 response, please visit our COVID-19 Response page.
Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.
Current e-Account users can login on the e-Account website using your existing username and password.
LoginPeoples e-Account provides all of your account information at your fingertips 24/7. Pay your current bill, start or stop gas service, and much more with Peoples e-Account. It's free, secure, and easy to sign up. Click "Create Account" to get started today!
Create AccountCheck out the new Environmental, Social and Governance (ESG) report highlighting Essential’s accomplishments and goals surrounding sustainability, diversity, safety, charitable giving and more.
Learn how Peoples is committed to Making Your Life Better.
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Making Your Life Better: Home
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Making Your Life Better: Community
Not only is Peoples a heating source for your home, we also work hard to support your home energy needs however we can. Through our website, Customer Service Center, and Marketing team, we offer information about the many benefits of natural gas appliances and energy saving tips. In addition, we help hundreds of families pay their gas bills with our customer assistance programs. Taking care of our customers means making sure we do our part to keep you safe and comfortable .
Peoples is a great source of support and funding for the communities and regions we service. We have supported many worth-while causes, important community projects, and deserving organizations. And we don’t just provide monetary support. Peoples employees provide thousands of hours of volunteer service to organizations within our communities. By supporting these groups, we are committed to making an impact.
We are in the business of energy, and as such, we're always interested in teaming up with businesses to help their organizations and endeavors grow. We want to help your company utilize natural gas to save big on your energy bills. Now is an interesting time for the natural gas industry, as new natural gas technologies—like fuel cells, microturbines, and natural gas vehicles—are on the rise. Whether you're about to launch a start-up or celebrate your company's 100th anniversary, we want to help you maximize your energy efficiency and make the choice that is best for you and your business.
Our commitment to preserving the environment starts with our product itself. Many people don't realize that natural gas is the cleanest of fossil fuels. In fact, natural gas is an extremely important resource for reducing pollution and maintaining a clean and healthy environment. It can be used in many ways to help reduce the emissions of pollutants into the air. At Peoples, we are constantly striving to improve our processes and infrastructure in order to actively contribute to a cleaner environment. To us, being "green" is serious commitment. It's not just our actions, it's our very mentality.
We work hard every day to make the lives of all of our customers better. It’s why our company exists. It’s our purpose for being.
Today we look forward to a rapidly changing world where technology and innovation enhance our daily routines. How we communicate, interact and carry out our business changes daily.
But our purpose never changes. We will seek out technology and innovative ways of providing services to make our customers’ lives better.
We make our customers' lives better by improving the environment where they live; the safety of our community; and the quality of life for those in need. By expanding our services to more people who want them; and by improving everything we do, every day.
We create value for our business by improving on the value we add to our customers’ lives.
Peoples has been providing natural gas service in western Pennsylvania for more than 130 years. In the last five years, Peoples purchased the T.W. Phillips Gas & Oil Company and Equitable Gas. These purchases also provided Peoples with service territories in West Virginia and Kentucky. In 2017, Peoples announced an agreement to purchase Delta Natural Gas, headquartered in Winchester, Kentucky.
Today, Peoples is the largest natural gas distribution company in Pennsylvania and serves approximately 740,000 customers in Pennsylvania, West Virginia and Kentucky. Peoples is also proud to employ more than 1,100 people who live and work in the same communities we serve.
On March 16, 2020, Peoples was officially acquired by Essential Utilities, Inc. Peoples retained its name and identity, and now operates under the Essential family of companies.
Throughout Peoples' growth, we have never wavered from our mission to make customers lives better and our dedication to the values of safety, customer commitment, trust, and community.