Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at
1-800-400-4271. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.
Peoples e-Account provides all of your account information at your fingertips 24/7. Pay your current bill, start or stop gas service, and much more with Peoples e-Account. It's free, secure, and easy to sign up. Click "Create Account" to get started today!
Learn how Peoples is committed to Making Your Life Better.
Making Your Life Better: Home
Making Your Life Better: Community
Building Together Pittsburgh
Peoples is the largest natural gas distribution company in Pennsylvania, providing reliable, low cost natural gas service to approximately 740,000 customers in Western Pennsylvania, West Virginia, and Kentucky. Today, Peoples continues to grow by investing in our infrastructure. We are extending pipelines and bringing natural gas to areas where it was previously unavailable. But we're more than just an energy company. We are also re-establishing ourselves as a committed community partner by supporting innovation, infrastructure, the environment, and the people who live and work in this region.
With that in mind, "Making Your Life Better" is not just a slogan. It is the aspiration of our company, the goal that we work toward every day. Whether you are a residential or commercial customer, we strive to go “above and beyond” at every opportunity.
We provide friendly and knowledgeable customer service, whether you have questions about service in your home or your business.
We offer universal services and customer assistance programs for our customers and neighbors who need help with heating bills.
We're working on a multi-million dollar upgrade to our gas infrastructure, so that we can reduce our carbon footprint, create more local jobs, keep our customers and communities safe, and make a long-term impact on our region’s vitality.
We regularly partner with organizations in our communities, supporting programs from youth sports to the big leagues, all while encouraging our own employees to make a difference.
Whether it's lower gas bills, exceptional customer service, contributions to your community, increased regional development, or cleaner air, we want you to know that these things matter to us. Because we live here, too. From the industrial age to the technology era, Peoples has been an integral part of the fabric that makes up this region, and we hope to keep it that way. By supporting our four pillars—home, business, environment, and community—we’re working to move the region forward. We're working to make your life better.
Not only is Peoples a heating source for your home, we also work hard to support your home energy needs however we can. Through our website, Customer Service Center, and Marketing team, we offer information about the many benefits of natural gas appliances and energy saving tips. In addition, we help hundreds of families pay their gas bills with our customer assistance programs. Taking care of our customers means making sure we do our part to keep you safe and comfortable .
Peoples is a great source of support and funding for the communities and regions we service. We have supported many worth-while causes, important community projects, and deserving organizations. And we don’t just provide monetary support. Peoples employees provide thousands of hours of volunteer service to organizations within our communities. By supporting these groups, we are committed to making an impact.
We are in the business of energy, and as such, we're always interested in teaming up with businesses to help their organizations and endeavors grow. We want to help your company utilize natural gas to save big on your energy bills. Now is an interesting time for the natural gas industry, as new natural gas technologies—like fuel cells, microturbines, and natural gas vehicles—are on the rise. Whether you're about to launch a start-up or celebrate your company's 100th anniversary, we want to help you maximize your energy efficiency and make the choice that is best for you and your business.
Our commitment to preserving the environment starts with our product itself. Many people don't realize that natural gas is the cleanest of fossil fuels. In fact, natural gas is an extremely important resource for reducing pollution and maintaining a clean and healthy environment. It can be used in many ways to help reduce the emissions of pollutants into the air. At Peoples, we are constantly striving to improve our processes and infrastructure in order to actively contribute to a cleaner environment. To us, being "green" is serious commitment. It's not just our actions, it's our very mentality.
Our Mission: Making Your Life Better
We work hard every day to make the lives of all of our customers better. It’s why our company exists. It’s our purpose for being.
Today we look forward to a rapidly changing world where technology and innovation enhance our daily routines. How we communicate, interact and carry out our business changes daily.
But our purpose never changes. We will seek out technology and innovative ways of providing services to make our customers’ lives better.
We make our customers' lives better by improving the environment where they live; the safety of our community; and the quality of life for those in need. By expanding our services to more people who want them; and by improving everything we do, every day.
We create value for our business by improving on the value we add to our customers’ lives.
History of Peoples
Peoples has been providing natural gas service in western Pennsylvania for more than 130 years. In the last five years, Peoples purchased the T.W. Phillips Gas & Oil Company and Equitable Gas. These purchases also provided Peoples with service territories in West Virginia and Kentucky. In 2017, Peoples announced an agreement to purchase Delta Natural Gas, headquartered in Winchester, Kentucky.
Today, Peoples is the largest natural gas distribution company in Pennsylvania and serves approximately 740,000 customers in Pennsylvania, West Virginia and Kentucky. Peoples is also proud to employ more than 1,100 people who live and work in the same communities we serve.
On March 16, 2020, Peoples was officially acquired by Essential Utilities, Inc. Peoples retained its name and identity, and now operates under the Essential family of companies.
Throughout Peoples' growth, we have never wavered from our mission to make customers lives better and our dedication to the values of safety, customer commitment, trust, and community.
Essential Utilities, Inc. 2020 ESG Report
Check out the new Environmental, Social and Governance (ESG) report highlighting Essential’s accomplishments and goals surrounding sustainability, diversity, safety, charitable giving and more.
Peoples is part of the Essential Utilities family of companies. Essential is an innovative provider of water, wastewater and natural gas services in 10 states. Essential is uniquely positioned to have a powerful impact on the communities it serves.