On Thursday, March 1, one of our customers received a suspicious call from a person claiming to be from Peoples Natural Gas. The caller said the customer owed a balance on their account, and instructed the customer to go to a drug store, purchase a pre-paid card, and then call back to make a payment. The caller said that if this was not done within the hour, the customer’s service would be turned off.
We want to stress to our customers that Peoples will NEVER ask customers to provide credit card or personal information over the phone, or to pay with a gift card or pre-paid card of any kind. All of our disconnection notices are sent by letter well in advance, never by telephone or on the same day. In addition, our customer service numbers are all 1-800 numbers. If you suspect any potential scam, we urge customers to call Peoples immediately at 1-800-764-0111.
ANYONE receiving these calls should call our customer service number at 1-800-764-0111 and should immediately file a police report.