At Peoples Gas, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans.
As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees.
Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak.
We will continue to provide any relevant updates as this situation evolves.
For non-emergencies, our customers can contact us at 1-800-764-0111 or email@example.com. We will continue to share any updates with our customers here on our website and on social media.
Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at
1-800-400-4271. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.
Peoples e-Account provides all of your account information at your fingertips 24/7. Pay your current bill, start or stop gas service, and much more with Peoples e-Account. It's free, secure, and easy to sign up. Click "Create Account" to get started today!
If you're a Peoples customer in Pennsylvania, below you'll find programs to help you with your gas bill and reduce energy costs.
Save Money on Energy by Weatherizing Your Home
Medical Certification - Termination Notice
If you have a current termination notice please call 1-800-764-0111 before printing this form to learn more about the Medical Certification process.
If your account is eligible for a Medical Certification, we will delay termination of service for up to 30 days if you or anyone living in your home is seriously ill. You must have a licensed physician, physician’s assistant or nurse practitioner complete the Medical Certification Form.
In addition to submitting the signed Medical Certification, you must also make arrangements to pay your gas bill. Contact us with household income and occupant information and, if you are eligible, we’ll provide you with a monthly payment arrangement while maintaining protection under the Medical Certification.
PA 2-1-1 Southwest is a resource that connects Pennsylvania residents with community, health, and disaster services through a free, 24/7 confidential phone service. 2-1-1 is a FREE, accessible, 3-digit telephone number available to everyone. By calling 2-1-1, you will have easy access to customized health, housing, and human services information in one place. Assistance is confidential and is a great way to connect you or a loved one with community resources that can help.
PA 2-1-1 Southwest serves the following 11 Counties in Southwestern Pennsylvania: Allegheny, Armstrong, Beaver, Butler, Fayette, Greene, Indiana, Lawrence, Mercer, Washington, and Westmoreland.
PA Homeowners Energy Efficiency Loan Program (HEELP)
Pennsylvania Housing Finance Agency's "Homeowners Energy Efficiency Loan Program" (HEELP) offers 1% APR loans up to $10,000 for specific energy efficiency repairs for low and moderate income households. The loans can pay for:
Air sealing, insulation, and ductwork
Energy-efficient windows and doors
Energy-efficient heating or cooling system repairs or replacements
For more information about HEELP, please visit the Pennsylvania Housing Finance Agency. You can also email HOP_Energy@phfa.org and specify "HEELP" in the subject line, or call the PHFA at 800-822-1174.