Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at
1-800-400-4271. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.
Peoples e-Account provides all of your account information at your fingertips 24/7. Pay your current bill, start or stop gas service, and much more with Peoples e-Account. It's free, secure, and easy to sign up. Click "Create Account" to get started today!
The Customer Assistance Program (CAP) offers payment plans for customers with a fixed income.
Play Video
Save Money on Your Gas Bill with Our Customer Assistance Program
CAP participants are given affordable, monthly, long-term bill payment plans so they can maintain their gas service. The payments are based on their income, not their gas usage. CAP participants make affordable payments to maintain service by paying between 8-10 percent of their total monthly before-tax income each month.
To qualify for CAP, customers must meet the following criteria:
Your household income meets the guidelines below.
You must be a current Peoples customer with active residential heating service.
2024 Federal Poverty Guidelines: CAP Program
Family Size
Month
Year
1
$1,883
$22,590
2
$2,555
$30,660
3
$3,228
$38,730
4
$3,900
$46,800
5
$4,573
$54,870
6
$5,245
$62,940
7
$5,918
$71,010
8
$6,590
$79,080
For each additional person, add:
$672
$8,070
*Note: The amounts listed above are the maximum gross income amounts (before taxes) allowed for each income size.
The CAP bill provides you with more information on CAP, and gives you important details about your CAP account. The sample CAP Gas Bill below breaks down the areas of the bill and explains where you can find the seven main sections of your bill.
We'll give you a hand
By answering a few anonymous questions about your income and situation, our ProgramFinder will show you which programs you may be eligible for.