Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.
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Create AccountPipeline markers are another important safety precaution. Since pipelines are buried underground, pipeline markers are used to help in their identification. They are placed as close as possible over each buried distribution main and transmission, storage, and regulated gathering pipeline—for example, where a pipeline intersects a street, highway, railway, river, heavily congested area, or along the pipeline's right-of-way. These color markers display our 24-hour emergency contact number 1-800-400-4271 and other identifying information.
While the markers help indicate the presence of pipelines in the area, they don't show the exact location, depth, or how many pipelines are in the right-of-way. Always call 811 to have underground pipelines marked and avoid line damage. State law requires that you call 811 at least three business days before digging. An 811 call alerts participating utilities of your work plans, and the utilities will mark the approximate location of their facilities.
Since the pipeline markers are important to your safety, it is a federal crime to deface, damage, remove, or destroy any pipeline sign or right-of-way marker.
Becoming an e-SMART kid means learning about natural gas, and how to use it safely and wisely. Check out our games and activities for kids, and they'll be well on their way!
There are many things to keep in mind before you start a digging project. Click here to learn more about the steps you should take to stay safe.
If you see small colored flags or letters painted on the ground, leave them alone! They are there to mark the location of underground gas lines and other utilities.