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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Spring Home Safety Check


As more people are spending more time at home over the upcoming weeks, we wanted to share a couple of helpful safety tips. And now that spring is here, this could be a great time to do a quick home safety check! Here are a couple of quick tips to help keep you and your family safe:

  • Change your furnace filter! Your furnace filter should be changed at least three times during heating season to make sure it runs safely and efficiently.

  • Keep the area around your furnace and gas appliances clear, to make sure they continue running properly.

  • Test your carbon monoxide detector and change the batteries. Make sure your family knows the signs of C.O. poisoning.

  • Check your outdoor appliance exhausts to make sure they’re clear. Bird nests and stink bugs have been cited as the cause for some furnace vent problems.

  • Doing yardwork or gardening? Never tie your dog to a gas meter, or use it to hang a garden hose or other tools.

  • Keep an eye out for scams. Whether it’s door-to-door, over the phone, or online, criminals may try to pose as a utility company. Get tips about avoiding scams here.

  • Staying safe also includes staying safe online. With current events revolving around the COVID-19 pandemic, it’s understandable that you want to click on articles, emails and other information that may be sent to you. While it is important to educate yourself on COVID-19, be careful when doing research. You can visit the CDC’s website for reliable information.

At Peoples, our goal is to maintain safe, reliable natural gas service for our customers, while protecting the health and safety of our customers and employees. For emergencies like possible gas leaks or an odor of gas, our 24/7 emergency number remains available at 1-800-400-4271. For non-emergencies, you can reach our customer service center at 1-800-764-0111.

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