As a utility that provides critical public services, our focus is on ensuring the continued reliability and safety of our natural gas service for our customers, as well as the health and safety of our employees.
Peoples' COVID-19 Response
Our commitment to you is to provide safe and reliable natural gas service. That commitment is at the core of our response to COVID-19.
Essential Utilities Prepared for COVID-19
Now that Peoples is part of the Essential Utilities family of companies, we wanted to share an update about the COVID-19 response from Essential.
Essential is closely monitoring the outbreak throughout its combined 10 state service territory, and is continuing to work closely with the CDC and local authorities to address the situation and evaluate operational response plans.
We have implemented a strong and exercised business continuity plan to maintain safe, reliable natural gas service while ensuring the health and safety of our customers and employees.
Customers can continue to contact our Customer Service Center for routine account, service, or billing questions at 1-800-764-0111 or firstname.lastname@example.org.
At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. Our 24/7 emergency response number is available at 1-800-400-4271.
Employee Health and Safety Measures
In order to maintain the health and safety of our employees, we've implemented new safety measures, including:
- Instructing employees to work remotely, if their job responsibilities allow them to do so
- Postponing employee travel and cancelling in-person meetings, when possible
- Creating new protocols in the office so those employees who must work from our critical facilities can do so safely and minimize risks
- Regularly educating employees about COVID-19 and promoting health and wellness measures
News & Resources
FEMA Launches Coronavirus Rumor Control
Through the U.S. Department of Health and Human Services, FEMA is now offering a resource to help the public distinguish between rumors and facts regarding the COVID-19 pandemic. Their three key pieces of advice:
- Don't believe the rumors
- Don't pass them along
- Go to trusted sources of information to get the facts about the federal COVID-19 response
Tips to Avoid Scams
The COVID-19 outbreak has resulted in an increase in scam activity. We urge all customers to be cautious regarding any unsolicited calls that threaten to turn off your utility service or that demand payment, especially by unusual means, such as a gift card. If you receive a suspicious call, please hang up immediately and call us at 1-800-764-0111.
You can also review the article below for a few quick tips to help you avoid scams.