Our employees are working day-in and day-out to serve you, and we're proud of their dedication. Join us on Facebook, Twitter, and Instagram to #ThankAnEssentialWorker – a medical professional, grocery store clerk, or someone who has helped you. Tag @peoplesnatgas in a thank you message for any essential worker, and we'll be sharing those posts on our pages.
Peoples' COVID-19 Response
As a utility that provides critical public services, our focus is on ensuring the continued reliability and safety of our natural gas service for our customers, as well as the health and safety of our employees. That commitment is at the core of our response to COVID-19.
PUC Offers Lifeline Program for Phone and Internet Service
The Pennsylvania Public Utility Commission (PUC) Lifeline Telephone and Broadband Assistance Program sets up eligible Pennsylvania households with low cost telephone and broadband services. Read on for more details about the program, a list of eligibility criteria, and instructions on how to apply. If you have any questions, please contact the Lifeline Support Center at 1-800-234-9743 or LifelineSupport@usac.org to get the help you need.
LIHEAP Recovery Crisis Program Provides Utility Relief
In response to COVID-19, additional help with utility bills is now available for Pennsylvania residents through the LIHEAP spring/summer crisis program. You can learn more about the program here.
Customer Assistance Program
If you currently have a Customer Assistance Program (CAP) payment plan through Peoples and your income has changed due to the COVID-19 outbreak, we encourage you to reach out to us. If your income has gone down, we can re-evaluate your CAP payment to see if it should be lowered. If you are not in CAP and your income has been affected by COVID-19, please contact us at 1-800-400-9276 or email@example.com to learn about our CAP payment option.
Limiting Non-Emergency Field Work
To adhere to social distancing guidelines, we have reduced field work that requires close contact, and have minimized the need for multiple employees in a vehicle. Critical construction work will continue in order to keep our communities safe, which will help maintain employment for the companies and vendors who support these projects.
Peoples Donating $100,000 to Greater Pittsburgh Community Food Bank
In an effort to help those who are struggling due to the coronavirus pandemic, Peoples has donated $100,000 to the Greater Pittsburgh Community Food Bank. As a division of Essential Utilities, Inc, Peoples will also be making donations to other food banks across our service territory to help support those in need.
CEO Chris Franklin Shares Gratitude for Essential Workers
When Aqua and Peoples became divisions of Essential Utilities, Inc. in March, we didn’t realize that the word “essential” would quickly take on a new meaning. Essential workers around the country are helping us get through this COVID-19 outbreak, and our CEO Chris Franklin shares his gratitude for them all in this op-ed.
Essential Utilities Prepared for COVID-19
Now that Peoples is part of the Essential Utilities family of companies, we wanted to share an update about the COVID-19 response from Essential.
Essential is closely monitoring the outbreak throughout its combined 10 state service territory, and is continuing to work closely with the CDC and local authorities to address the situation and evaluate operational response plans.
We have implemented a strong and exercised business continuity plan to maintain safe, reliable natural gas service while ensuring the health and safety of our customers and employees.
Customers can continue to contact our Customer Service Center for routine account, service, or billing questions at 1-800-764-0111 or firstname.lastname@example.org.
At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. Our 24/7 emergency response number is available at 1-800-400-4271.
Employee Health and Safety Measures
In order to maintain the health and safety of our employees, we've implemented new safety measures, including:
- Instructing employees to work remotely, if their job responsibilities allow them to do so
- Postponing employee travel and cancelling in-person meetings, when possible
- Creating new protocols in the office so those employees who must work from our critical facilities can do so safely and minimize risks
- Regularly educating employees about COVID-19 and promoting health and wellness measures
News & Resources
Help a Peoples Customer with Their Gas Bill
Do you have a family member, friend, or neighbor who is struggling with their bills because of COVID-19? If they're a Peoples customer, consider giving them a Gift of Warmth gift card. The Gift of Warmth is a digital gift card that is applied directly to any customer's account.
Domestic Violence Resources
Stay-at-home orders aimed at keeping communities healthy may also be triggering an increase in the severity and frequency of violence in homes, while limiting the ability to reach out for help. When safe to make contact, free and confidential help is available through all local domestic violence programs:
Women’s Center & Shelter of Greater Pittsburgh:
- 412-687-8005 (24/7 hotline)
- 240-249-7867 (text 24/7 coming soon)
Crisis Center North:
- 412-364-5556 (24/7 hotline)
- 412-444-7660 (text 9am-5pm)
- crisiscenternorth.org (online chat, 9am-5pm)
Alle-Kiski Hope Center:
- 1-888-299-4673 (24/7 hotline)
How to Report a Possible Scam Targeting Peoples Customers
More scams and cybersecurity attacks are popping up every day. We created two new options on our Contact Form, so customers can quickly report possible scams or cybersecurity concerns. You can also call our Customer Service Center at 1-800-764-0111 to report a suspected scam targeting Peoples customers.
Cyber Alert: Stimulus Package Scams
Criminals are taking advantage of the recently passed COVID-19 relief and stimulus package. They are contacting potential victims via email, text messages, robo-calls, and other platforms with phony messages claiming the recipient needs to click on a link or provide information in order to receive stimulus funds.
Please do not click on any such links or attachments!
The U.S. Secret Service stresses that individuals seeking information about the stimulus/relief program should visit the specific government agency's website for guidance. Individuals should follow the guidelines published on those government websites.
FEMA Launches Coronavirus Rumor Control
Through the U.S. Department of Health and Human Services, FEMA is now offering a resource to help the public distinguish between rumors and facts regarding the COVID-19 pandemic. Their three key pieces of advice:
- Don't believe the rumors
- Don't pass them along
- Go to trusted sources of information to get the facts about the federal COVID-19 response
Tips to Avoid Scams
The COVID-19 outbreak has resulted in an increase in scam activity. We urge all customers to be cautious regarding any unsolicited calls that threaten to turn off your utility service or that demand payment, especially by unusual means, such as a gift card. If you receive a suspicious call, please hang up immediately and call us at 1-800-764-0111.
You can also review the article below for a few quick tips to help you avoid scams.