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Help Is Available for Your Gas Bill


Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24 hours a day / 7 days a week. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Essential Utilities Prepared for COVID-19


March 17, 2020

BRYN MAWR, Pa.--(BUSINESS WIRE)-- Essential Utilities Inc. announced today that its Aqua water utilities and Peoples natural gas utilities continue to monitor the novel coronavirus “COVID-19” outbreak throughout its combined ten-state footprint, working closely with the Centers for Disease Control and Prevention and local health authorities to continuously address the situation and evaluate operational response plans.

This press release features multimedia. View the full release here.

“As water, wastewater and natural gas utilities, we are a critical part of everyday life,” said Essential Chairman and CEO Christopher Franklin. “The health and safety of our customers and employees is our top priority.”

Each Aqua utility is focused on providing critical public services to ensure the continued reliability and safety of water and wastewater systems for customers.

“First and foremost, our customers should be assured that drinking water provided by each Aqua water utility meets or exceeds all state and federal water quality standards,” said Colleen Arnold, president overseeing Aqua’s eight-state water and wastewater businesses. “Our standard business operations include treatment procedures that remove or inactivate viruses, including COVID-19, from our water supplies and sources.”

Aqua customers can stay up to date on any water service emergencies impacting their area by signing up to receive WaterSmart Alerts by phone, email and/or text. To sign up, please visit www.aquaamerica.com and see the Water Smart Alerts link in the sidebar.

“At Peoples, we are fully prepared to continue to provide safe and reliable natural gas service,” said Joe Gregorini, president of Peoples. “We have strong and exercised business continuity plans to ensure our customers receive high quality service even while we are dealing with situations such as the coronavirus pandemic.”

Peoples customers can learn more by visiting www.peoples-gas.com/COVID.

Beginning in late February, Essential activated its business continuity planning procedure and its preparedness efforts include providing ongoing guidance and resources to employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in operating facilities and maintain business operations. No disruptions or impact to water, wastewater or natural gas services are anticipated as a result of the outbreak.

For more information about the coronavirus, please visit:

About Essential

Essential is one of the largest publicly traded water, wastewater and natural gas providers in the U.S., serving approximately 5 million people across 10 states under the Aqua and Peoples brands. Essential is committed to excellence in proactive infrastructure investment, regulatory expertise, operational efficiency and environmental stewardship. The company recognizes the importance water and natural gas play in everyday life and is proud to deliver safe, reliable services that contribute to the quality of life in the communities it serves. For more information, visit http://www.essential.co.