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Help Is Available for Your Gas Bill


Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24 hours a day / 7 days a week. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Quick Tips to Avoid Scams


It seems like every day, we hear more stories about scams. Whether it’s a local door-to-door scam, or a malicious, international cyber-attack, these scammers attempt to steal everything from personal information to money.

In some of these situations, criminals may try to pose as a utility company. In light of this threat, here are a couple of quick tips to help you avoid scams:

  • Always ask to see ID when a Peoples employee comes to your home. All Peoples employees are required to wear a photo ID.
  • Peoples employees will never go door to door asking to see your gas bill or any other personal information. Always remain vigilant and ask to see ID for anyone coming to your door unannounced.
  • Unless there is an emergency or an issue with your gas supply, we will never shut your gas off without notifying you. If someone comes to your door claiming to be from Peoples, does not have a photo ID, and threatens to turn your gas off, report the incident to the police and notify us at 1-800-764-0111.
  • If you receive a call from someone claiming to be from Peoples and you’re worried it might be a scam, hang up right away and give us a call at 1-800-764-0111.
  • Peoples will never ask for your Social Security Number or payment account information in an email. If you receive an email requesting information that looks like it is from Peoples, please email us at contactus@peoples-gas.com or call us at 1-800-764-0111 to let us know.
  • Peoples will never require a customer to pay with gift card. Scammers will often instruct customers to go to a specific store and purchase gift cards to make payment.

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