What is an Emergency?
Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately.Â
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.
e-Account Login
Current e-Account users can login on the e-Account website using your existing username and password.
LoginPeoples e-Account
Peoples e-Account provides all of your account information at your fingertips 24/7. Pay your current bill, start or stop gas service, and much more with Peoples e-Account. It's free, secure, and easy to sign up. Click "Create Account" to get started today!
Create AccountWe All Need A Hand Sometimes
At Peoples, we understand that sometimes it can be difficult to pay your gas bill. We are here to help you in any way we can. Use our ProgramFinder to see your options.
Use Our ProgramFinderThe Unexpected Happens
Once in a while, life throws you a curveball, and you may need a little help. There are several programs that may be able to assist you if you're dealing with problems like:
You Have Options
There are many programs available to help. We're here to find the best solution to keep you safe and warm. Use our ProgramFinder to get started.
We'll Give You A Hand
By answering a few anonymous questions about your income and situation, our ProgramFinder will show you which programs you may be eligible for.
Find Out If I'm EligibleDon't worry. We'll keep all of your information private.
CAP
Customer Assistance ProgramHow It Works
- We'll determine if you're eligible.
- You'll complete an application by phone or online.
- You'll provide proof of income by mail or fax.
- If approved, you'll start receiving a special bill based on your income instead of how much gas you use.
LIHEAP
Low Income Home Energy Assistance ProgramHow It Works
- We'll determine if you're eligible.
- You'll read more about the information needed to apply.
- You'll apply either online, or by downloading the application and mailing it in.
ERF
Emergency Repair FundHow It Works
- We'll determine if you're eligible based on your income.
- You'll provide proof of income and home ownership.
- A professional will visit your home to review your equipment or gas line issue.
- A professional will come to your home and repair your broken equipment or damaged gas line.
DEF
Dollar Energy FundHow It Works
- You must have applied for LIHEAP/Crisis benefits first (when open).
- Your account must be for residential service (single family or apartment).
- The name on the account must be for an adult currently living in the household.
- You must have made a good faith payment on your account within the last 90 days of applying for the grant.
- Total gross household income must be at or below the income guidelines.
DEF
Dollar Energy FundHow It Works
- You must have applied for LIHEAP/Crisis benefits first (when open).
- Your account must be for residential service (single family or apartment).
- The name on the account must be for an adult currently living in the household.
- You must have made a good faith payment on your account within the last 90 days of applying for the grant.
- Total gross household income must be at or below the income guidelines.
WV LIEAP
West Virginia Low Income Energy Assistance ProgramHow It Works
- You'll read more about the eligibility requirements and application process.
- You’ll apply online using the inROADS website.
KY LIHEAP
Kentucky Low Income Home Energy Assistance ProgramHow It Works
- You'll review the eligibility requirements online.
- You'll apply online using the Kentucky Cabinet for Health and Family Services (CHFS) website.
WV SRRRS
West Virginia Special Reduced Residential Rate ServiceAnyone who receives the following benefits is eligible:
- SSI
- West Virginia Works (TANF in WV)
- SNAP (food stamps), and 60 years old or higher
Emergency Assistance
West Virginia CustomersHow It Works
- This emergency assistance grant can assist rent, utilities, food, clothing, transportation, or medical bills.
- Apply at your local DHHR office or call 304-558-0684.
Usage Reduction
How It Works
- Your household income must meet the guidelines.
- Your gas usage must also meet the requirements.
- You must have lived in the home for at least one year.
PA CRISIS
Through LIHEAPHow It Works
- Emergency situations include things like broken heating equipment, a utility shut-off notice, and other situations.
- Once you review the eligibility information, visit Pennsylvania's LIHEAP page to apply.
WV CRISIS
Through LIEAPHow It Works
- Emergency situations include things like broken heating equipment, a utility shut-off notice, and other situations.
- Once you review the eligibility information, visit West Virginia's LIEAP page to apply.
KY CRISIS
Through LIHEAPHow It Works
- Emergency situations include things like broken heating equipment, a utility shut-off notice, and other situations.
- Once you review the eligibility information, visit Kentucky's LIHEAP page to apply.
Healthy at Home
Eviction Relief and Utility AssistanceHow It Works
- Eligible applicants can receive up to 100% of utility bills issued after April 1, 2020.
- Eligible applicants may also receive three months in additional funds towards future utility bills.
- Payments are made directly to the utility.
Emergency Rental Assistance Program
Rent and Utility AssistanceHow It Works
- Determine if you're eligible based on income.
- Prepare any documents that you will need to complete your application.
- Allegheny County renters can apply through the Allegheny County Emergency Rental Assistance website.
- Other Pennsylvania customers should apply through the COMPASS online application or through your county.
Mountaineer Rental Assistance Program
Rent and Utility AssistanceHow It Works
- Determine if you're eligible based on income.
- Prepare any documents that you will need to complete your application.
- Apply Online
Seasonal changes in your monthly gas bill can be stressful. By signing up for Budget Billing, we'll average your monthly usage and give you a steady, affordable monthly gas bill.
Learn MoreIf you are ill, disabled, or away from your home for long periods of time, you may not be able to pay your bills by the due dates. Peoples Third Party Notice allows you to choose a relative, friend, clergyman, or even social service agency who is notified if you did not pay your bill or have overdue payments.
Learn MoreIf you have a visual impairment, Peoples is happy to provide a large print bill or braille bill. Contact us to sign up for a braille or large print bill. You must document visual impairment.
Learn MoreThere are relay services available for individuals with hearing loss. You can cal 711, 1-800-654-5988, or TTY# at 1-800-654-5984.
Contact PeoplesThere are many simple, inexpensive steps you can take to make your home more energy efficient, which can help lower your gas bill.
Learn More