To prevent natural gas leaks due to ruptured pipelines, it is important for everyone to call 811 before they begin any digging project. It's free, and it's the law!
Peoples is committed to pipeline safety. On this page, you can learn more about our pipeline emergency plan, safety commitment, and pipeline infrastructure maintenance.
What is an excess flow valve (EFV)?
Can an EFV be installed at my house?
How much will it cost me to have an EFV installed?
Who should I contact to request an estimate?
Contact us at 1-866-358-1735 or by email at EFV@peoples-gas.com. One of our representatives will get back to you as soon as possible.
When do I have to decide if I want an EFV installed?
You may request to have an excess flow valve installed at any time.
I live in an apartment complex. Can I get an EFV?
Who will install the EFV?
A Peoples crew will install the excess flow valve.
Why do I have to pay for the EFV?
Can I make installment payments?
No. The full amount must be received by Peoples before an excess flow valve is installed.
Will an EFV stop leaks inside my home?
No. Excess flow valves do not protect against leaks beyond the meter assembly/house piping. If you smell natural gas inside your home, leave immediately and call our 24/7 emergency number at 1-800-400-4271 from a safe remote location.
Where will the EFV be installed?
We will install the excess flow valve on the existing service line as close as possible to the natural gas main line (usually near or in the street).
How long will the EFV last?
Excess flow valves are designed to last the lifetime of our natural gas distribution system.
Who pays for any EFV repairs or replacement?
After we install an EFV, we will maintain the excess flow valve just as we maintain our entire natural gas distribution system at no additional cost to the customer.
How do I know if I already have an EFV?
You can contact us and we will check to see if your home or business already has an excess flow valve. You can call us at 1-866-358-1735 or email us at EFV@peoples-gas.com
How long will it take to have my EFV installed?
Once we have received your full payment for the installation, your Excess Flow Valve will be installed on a date that is mutually agreeable to you and Peoples. Installation dates will vary depending on several factors, such as the number of requests, available materials, permitting, weather, etc.
Will my property or landscaping be disturbed?
Possibly. During installation, your property or landscaping may be disturbed. Installation of an excess flow valve requires digging so that the service line is exposed prior to installation. We will make every effort to restore your property to its original condition.