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Help Me Pay: West Virginia


If you're having trouble paying your gas bill, below you'll find several resources that can help.

West Virginia Low Income Energy Assistance Program (LIEAP)

The West Virginia Low Income Energy Assistance Program (LIEAP) assists eligible households with the cost of home heating through direct cash payments or payments to utility companies on their behalf. A crisis component is available for households without resources facing the loss of a heating source.

LIEAP is a federally funded program to help customers meet their home heating needs. These funds are grants that do not need to be paid back. If you meet the eligibility guidelines and qualify for these grants, these funds can be applied directly to your Peoples account.

2020 LIEAP Eligibility

Family SizeMonthly Income
1 $1,884
2 $2,464
3 $3,043
4 $3,623
5 $4,203
6 $4,782
7 $5,361
8 $5,940
9 $,6,519
10 $7,098
For each person, add: $579

For more information, click here.

LIEAP CRISIS - WV

For customers in West Virginia, there is a CRISIS component of LIEAP. This CRISIS program is available for households without resources facing the loss of a heating source. Eligibility for CRISIS is based on a combination of factors, including income, type of heating payment, and total heating costs.

Learn More

Special Reduced Residential Rate Service (SRRRS)

Eligible customers can receive 20% off their bill from November 1st until March 31st of the following year. Anyone who receives the following benefits are eligible:

  • SSI
  • West Virginia Works (TANF in WV)
  • SNAP (food stamps), and 60 years old or higher

For an application, contact the Department of Health & Human Services (DHHR) in October at 1-800-642-8589.

Once you receive the applicaiton from DHHR, please complete it and mail it to:

Peoples
375 North Shore Drive
Pittsburgh, PA 15212
ATTN: Customer Relations

Emergency Assistance Help

Customers who have exhausted all other forms of assistance and who are 130% or less of the Federal Poverty Level can apply once a year for Emergency Assistance help with:

  • Rent
  • Utility help
  • Food
  • Clothing
  • Transportation
  • Medical bills

Apply at your local DHHR office or call 304-558-0684. The grant can be mailed directly to Peoples and applied as a cash payment.

More Help Is Available


  • Medical Certification - Termination Notice

    If you have a current termination notice please call 1-800-764-0111 before printing this form to learn more about the Medical Certification process.

    If your account is eligible for a Medical Certification, we will delay termination of service for up to 30 days if you or anyone living in your home is seriously ill. You must have a licensed physician, physician’s assistant or nurse practitioner complete the Medical Certification Form.

    In addition to submitting the signed Medical Certification, you must also make arrangements to pay your gas bill. Contact us with household income and occupant information and, if you are eligible, we’ll provide you with a monthly payment arrangement while maintaining protection under the Medical Certification.

    DOWNLOAD FORM

  • West Virginia Utility Assistance Program

    Dollar Energy Fund’s West Virginia Utility Assistance Program assists eligible utility customers with their gas, electric, and water bills. Eligible customers receive a one-time grant applied directly to their utility bill. The program is a last-resort fund, because it goes above and beyond what is available through federal, state, and other programs.

    West Virginia Utility Assistance Program
  • West Virginia Community Action Partnership (WVCAP)

    WVCAP is an alliance of Community Action Agencies that supports and strengthens our members, advocates for low-income individuals and families, and promotes partnerships.

    West Virginia Community Action Partnership
  • Call 2-1-1 for help 24/7

    2-1-1 is a free, confidential hotline that connects people from all communities and of all ages to essential health and human services they need. It is available 24 hours a day, seven days a week.

    Learn more about how West Virginia 2-1-1 can help you.

    Call 2-1-1 for help 24/7

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By answering a few anonymous questions about your income and situation, our ProgramFinder will show you which programs you may be eligible for.

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