At Peoples, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans.
As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees.
Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak.
We will continue to provide any relevant updates as this situation evolves.
For non-emergencies, our customers can contact us at 1-800-764-0111 or email@example.com. We will continue to share any updates with our customers here on our website and on social media.
Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at
1-800-400-4271. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.
Peoples e-Account provides all of your account information at your fingertips 24/7. Pay your current bill, start or stop gas service, and much more with Peoples e-Account. It's free, secure, and easy to sign up. Click "Create Account" to get started today!
If you're having trouble paying your gas bill, below you'll find several resources that can help.
West Virginia Low Income Energy Assistance Program (LIEAP)
The West Virginia Low Income Energy Assistance Program (LIEAP) assists eligible households with the cost of home heating through direct cash payments or payments to utility companies on their behalf. A crisis component is available for households without resources facing the loss of a heating source.
LIEAP is a federally funded program to help customers meet their home heating needs. These funds are grants that do not need to be paid back. If you meet the eligibility guidelines and qualify for these grants, these funds can be applied directly to your Peoples account.
For customers in West Virginia, there is a CRISIS component of LIEAP. This CRISIS program is available for households without resources facing the loss of a heating source. Eligibility for CRISIS is based on a combination of factors, including income, type of heating payment, and total heating costs.
Eligible customers can receive 20% off their bill from November 1st until March 31st of the following year. Anyone who receives the following benefits are eligible:
West Virginia Works (TANF in WV)
SNAP (food stamps), and 60 years old or higher
For an application, contact the Department of Health & Human Services (DHHR) in October at 1-800-642-8589.
Once you receive the applicaiton from DHHR, please complete it and mail it to:
Peoples 375 North Shore Drive Pittsburgh, PA 15212 ATTN: Customer Relations
Emergency Assistance Help
Customers who have exhausted all other forms of assistance and who are 130% or less of the Federal Poverty Level can apply once a year for Emergency Assistance help with:
Apply at your local DHHR office or call 304-558-0684. The grant can be mailed directly to Peoples and applied as a cash payment.
More Help Is Available
Medical Certification - Termination Notice
If you have a current termination notice please call 1-800-764-0111 before printing this form to learn more about the Medical Certification process.
If your account is eligible for a Medical Certification, we will delay termination of service for up to 30 days if you or anyone living in your home is seriously ill. You must have a licensed physician, physician’s assistant or nurse practitioner complete the Medical Certification Form.
In addition to submitting the signed Medical Certification, you must also make arrangements to pay your gas bill. Contact us with household income and occupant information and, if you are eligible, we’ll provide you with a monthly payment arrangement while maintaining protection under the Medical Certification.
Dollar Energy Fund’s West Virginia Utility Assistance Program assists eligible utility customers with their gas, electric, and water bills. Eligible customers receive a one-time grant applied directly to their utility bill. The program is a last-resort fund, because it goes above and beyond what is available through federal, state, and other programs.
The LIEAP progam for the 2019-2020 heating season is now open. You can learn more about LIEAP on this fact sheet. Visit the WV Department of Health and Human Services website to see if you may be eligible for LIEAP. Once you're ready to apply, you can create an Optum GovID and apply online, or call the WVDHHR Customer Service Center toll-free at 1-877-716-1212 (8:00am - 5:00pm).