On Tuesday, December 17th, we completed an upgrade to Peoples e-Account. Current e-Account users can visit peopleseaccount.com to login to the new Peoples e-Account using your existing username and password.
Peoples e-Account Mobile App: The previous e-Account mobile app is no longer available. To continue using the Peoples e-Account app, you must download the new app in Google Play or the App Store. You can then login using your existing e-Account username and password.
Peoples e-Account provides all of your account information at your fingertips 24/7. Pay your current bill, start or stop gas service, and much more with Peoples e-Account. It's free, secure, and easy to sign up. Click "Create Account" to get started today!
If you're having trouble paying your gas bill, below you'll find several resources that can help.
West Virginia Low Income Energy Assistance Program (LIEAP)
The West Virginia Low Income Energy Assistance Program (LIEAP) assists eligible households with the cost of home heating through direct cash payments or payments to utility companies on their behalf. A crisis component is available for households without resources facing the loss of a heating source.
LIEAP is a federally funded program to help customers meet their home heating needs. These funds are grants that do not need to be paid back. If you meet the eligibility guidelines and qualify for these grants, these funds can be applied directly to your Peoples account.
For customers in West Virginia, there is a CRISIS component of LIEAP. This CRISIS program is available for households without resources facing the loss of a heating source. Eligibility for CRISIS is based on a combination of factors, including income, type of heating payment, and total heating costs.
Eligible customers can receive 20% off their bill from November 1st until March 31st of the following year. Anyone who receives the following benefits are eligible:
West Virginia Works (TANF in WV)
SNAP (food stamps), and 60 years old or higher
For an application, contact the Department of Health & Human Services (DHHR) in October at 1-800-642-8589.
Once you receive the applicaiton from DHHR, please complete it and mail it to:
Peoples 375 North Shore Drive Pittsburgh, PA 15212 ATTN: Customer Relations
Emergency Assistance Help
Customers who have exhausted all other forms of assistance and who are 130% or less of the Federal Poverty Level can apply once a year for Emergency Assistance help with:
Apply at your local DHHR office or call 304-558-0684. The grant can be mailed directly to Peoples and applied as a cash payment.
More Help Is Available
Medical Certification - Termination Notice
If you have a current termination notice please call 1-800-764-0111 before printing this form to learn more about the Medical Certification process.
If your account is eligible for a Medical Certification, we will delay termination of service for up to 30 days if you or anyone living in your home is seriously ill. You must have a licensed physician, physician’s assistant or nurse practitioner complete the Medical Certification Form.
In addition to submitting the signed Medical Certification, you must also make arrangements to pay your gas bill. Contact us with household income and occupant information and, if you are eligible, we’ll provide you with a monthly payment arrangement while maintaining protection under the Medical Certification.
Dollar Energy Fund’s West Virginia Utility Assistance Program assists eligible utility customers with their gas, electric, and water bills. Eligible customers receive a one-time grant applied directly to their utility bill. The program is a last-resort fund, because it goes above and beyond what is available through federal, state, and other programs.
The LIEAP progam for the 2019-2020 heating season is now open. You can learn more about LIEAP on this fact sheet. Visit the WV Department of Health and Human Services website to see if you may be eligible for LIEAP. Once you're ready to apply, you can create an Optum GovID and apply online, or call the WVDHHR Customer Service Center toll-free at 1-877-716-1212 (8:00am - 5:00pm).