If you or a customer suspects a gas leak, burst pipe, or any other natural gas emergency (like a fire or encroachment), please call Peoples' emergency line right away at 1-800-400-4271. This line will answer 24/7. Please use this line for emergencies only.
New Construction Service Line Installations
Peoples will no longer accept the Express Service installation process. All new installations must be installed in accordance with the instructions found in the Installer's Guide. Please check the website often for any additional changes that may occur.
Standby Service is when a customer is receiving natural gas service from Peoples as a standby or back-up to an alternative fuel source (such as a well). To receive Standby Service from Peoples, the property’s service line must be outfitted with a three-way valve in accordance with Section 414 of the International Fuel Gas Code, and it must be installed by a qualified plumber. For more information on Standby Service specifications, click here.