Jump to Footer


Federal Pipeline Regulations require that all individuals performing any maintenance on pipeline facilities be qualified for this type of work.

The individual must be evaluated to assure they are capable of performing the tasks properly and safely, in accordance with Peoples’ procedures, while utilizing approved materials.

Certified plumbers and service line installers must complete a Service Installation Record (SIR) form and submit it to Peoples after they complete their work on the customer's service line and the line has been tested. They must also review the rules and regulations associated with installing pipelines and connections.

  • For a copy of the Service Installation Record (SIR) form, click here. Complete this form and fax it to 1-888-846-3259. If gas is required for the first time for this location, please call 1-888-280-2938 between 8:00 am and 5:30 pm, Monday through Friday, to determine if gas is available.

  • To see an explanation of the form, click here.

  • You can find our service line installation standards in our Service Line Installer's Guide.

New Construction Service Line Installations

Peoples will no longer accept the Express Service installation process. All new installations must be installed in accordance with the instructions found in the Installer's Guide. Please check the website often for any additional changes that may occur.

Standby Service

Standby Service is when a customer is receiving natural gas service from Peoples as a standby or back-up to an alternative fuel source (such as a well). To receive Standby Service from Peoples, the property’s service line must be outfitted with a three-way valve in accordance with Section 414 of the International Fuel Gas Code, and it must be installed by a qualified plumber. For more information on Standby Service specifications, click here.