Many of our customers have been affected by the COVId-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.
For more information about our COVID-19 response, please visit our COVID-19 Response page.
Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.
Current e-Account users can login on the e-Account website using your existing username and password.
LoginPeoples e-Account provides all of your account information at your fingertips 24/7. Pay your current bill, start or stop gas service, and much more with Peoples e-Account. It's free, secure, and easy to sign up. Click "Create Account" to get started today!
Create AccountBy creating an account, you can submit your SIR Form online and automatically save account information, see a history of previous forms, and make updates if your form was rejected.
Get started below by requesting a new account.
Federal Pipeline Regulations require that all individuals performing any maintenance on pipeline facilities be qualified for this type of work. The individual must be evaluated to assure they are capable of performing the tasks properly and safely, in accordance with Peoples’ procedures, while utilizing approved materials.
Certified plumbers and service line installers must complete a Service Installation Record (SIR) form and submit it to Peoples after they complete their work on the customer's service line and the line has been tested. They must also review the rules and regulations associated with installing pipelines and connections.
You can now submit your SIR Form online! To create an account:
New Construction
Has the service line been installed properly with a gauge (Kuhlman or spring) on and holding 90lbs or pressure?
Has the tracer wire been installed?
Is the riser secured and the spread set to 14” across x 16” down?
Has the house line been installed through the wall sleeve? If so, do all interior lines have valves installed and are they plugged or capped at the valve or attached to an appliance?
Renew
Has the service line been installed properly with a gauge (Kuhlman or spring) on and holding 90lbs or pressure?
Has the tracer wire been installed?
Is the tie-hole dug to the standard 4x4 foot area required for the service tech to perform the connection?
Has the house line been installed? If so, are all open lines capped?
If you do not wish to create an online account, you can still submit your SIR Form online through our Anonymous SIR Form. Please note that once you begin the form, you will not be able to save your work.
If you do not want to submit the SIR Form online, you can still fax it in. Simply download the printed copy of the Service Installation Record (SIR) form. Complete this form and fax it to 1-888-846-3259. If gas is required for the first time for this location, please call 1-888-280-2938 between 8:00 am and 4:30 pm, Monday through Friday, to determine if gas is available.
To see an explanation of the printed SIR Form, click here.
You can find our service line installation standards in our Service Line Installer's Guide.
Peoples will no longer accept the Express Service installation process. All new installations must be installed in accordance with the instructions found in the Installer's Guide. Please check the website often for any additional changes that may occur.
Standby Service is when a customer is receiving natural gas service from Peoples as a standby or back-up to an alternative fuel source (such as a well). To receive Standby Service from Peoples, the property’s service line must be outfitted with a three-way valve in accordance with Section 414 of the International Fuel Gas Code, and it must be installed by a qualified plumber. More information on Standby Service specifications.
