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COVID-19 Updates

At Peoples Gas, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans.

As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees. 

Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. 

We will continue to provide any relevant updates as this situation evolves. 

For non-emergencies, our customers can contact us at 1-800-764-0111 or contactus@peoples-gas.com. We will continue to share any updates with our customers here on our website and on social media.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24 hours a day / 7 days a week. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Peoples Now Offering a Self-Serve Text Option

At Peoples, we’re always looking for ways to make our customers’ lives better. As more and more people use their phones for daily tasks, we know that it’s important to provide more mobile options for our customers. With that in mind, we’re rolling out our newest customer service solution — Peoples Self-Serve Text.

With the Peoples Self-Serve Text option, Peoples customers can text our customer service number at 1-800-764-0111 during business hours to do things like:

  • Make a payment
  • Check your account balance
  • Sign up for Budget Billing
  • Request a statement
  • Submit a meter reading

This Self-Serve Text option is completely automated, so you can take care of these tasks with a couple of quick text messages. But don’t worry! If you have a question that the Self-Serve Text option can’t answer, you’ll be directed right to one of our customer service representatives who are standing by to help.

To start your conversation, simply text “Hello” to 1-800-764-0111 between 7:00am-5:00pm on Monday-Friday. You’ll be asked to confirm your account number to get started. If the phone you’re using to text us is already connected to your account, you’ll be able to verfiy your account without using your account number.

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