bubble-tail pencil minus calc info-default zoom phone check-circle clock2 clock question-circle info wrench file-text quotes alert exclamation minus-circle plus-circle alert-circle close linkedin-square twitter facebook youtube-play instagram plus icon-business icon-community icon-environment icon-home icon-business-gradient icon-community-gradient icon-environment-gradient icon-home-gradient icon-grid-menu-gradient icon-grid-menu bracket-left bracket-right bracket-left-drop bracket-right-drop magnify peoples-bug arrow-right arrow-left play chevron-thin-down envelope check feed icon-savings icon-innovation umbrella icon-savings-gradient icon-innovation-gradient Flame Dollar Sign Fleet Car Fuel Station Gas Canister Greenhouse Gas Life Cycle Maintenance NG Molecule Refueling Refueling Car Winter construction cycle dollar flame-alt gas house pause pin pin-gas question-mark turbine wrench-alt logo-black

Help Is Available for Your Gas Bill


Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page.

Use ProgramFinder

Toggle Alert
Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24 hours a day / 7 days a week. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

Learn More
Close Alert
Jump to Footer

West Virginia Customers Can Get Help With Your Bills


WV customers can apply for utility assistance from CARES funding.

On October 1, 2020, West Virginia Governor Jim Justice notified utility companies that the state of West Virginia had allocated $25 million in CARES Act funds to help with utility bills for households that have been negatively impacted by COVID-19. If you have been negatively impacted by COVID-19, this funding is there to help. Peoples has mailed a CARES application to all eligible West Virginia customers. We will submit a request to the state of West Virginia to obtain assistance on your behalf for the amount shown on the application. Please note the amount shown on the attached application is not your full account balance. It is the eligible amount for this special assistance program.

Customers should also keep in mind that submitting your application does not guarantee payment from the state of West Virginia.

You may submit your application in one of the following ways:

1. Email to PeoplesHelps@peoples-gas.com.

2. Return to Peoples using the envelope provided.

3. Fax to: 412-258-2935

Your application must be submitted by November 2, 2020.

You May Also Like: