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COVID-19 Updates


At Peoples Gas, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans.

As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees. 

Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. 

We will continue to provide any relevant updates as this situation evolves. 

For non-emergencies, our customers can contact us at 1-800-764-0111 or contactus@peoples-gas.com. We will continue to share any updates with our customers here on our website and on social media.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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West Virginia Customers Can Get Help With Your Bills


WV customers can apply for utility assistance from CARES funding.

On October 1, 2020, West Virginia Governor Jim Justice notified utility companies that the state of West Virginia had allocated $25 million in CARES Act funds to help with utility bills for households that have been negatively impacted by COVID-19. If you have been negatively impacted by COVID-19, this funding is there to help. Peoples has mailed a CARES application to all eligible West Virginia customers. We will submit a request to the state of West Virginia to obtain assistance on your behalf for the amount shown on the application. Please note the amount shown on the attached application is not your full account balance. It is the eligible amount for this special assistance program.

Customers should also keep in mind that submitting your application does not guarantee payment from the state of West Virginia.

You may submit your application in one of the following ways:

1. Email to PeoplesHelps@peoples-gas.com.

2. Return to Peoples using the envelope provided.

3. Fax to: 412-258-2935

Your application must be submitted by November 2, 2020.

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