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Help Is Available for Your Gas Bill

Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page.

Use ProgramFinder

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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West Virginia Customers Can Get Help With Your Bills

WV customers can apply for utility assistance from CARES funding.

On October 1, 2020, West Virginia Governor Jim Justice notified utility companies that the state of West Virginia had allocated $25 million in CARES Act funds to help with utility bills for households that have been negatively impacted by COVID-19. If you have been negatively impacted by COVID-19, this funding is there to help. Peoples has mailed a CARES application to all eligible West Virginia customers. We will submit a request to the state of West Virginia to obtain assistance on your behalf for the amount shown on the application. Please note the amount shown on the attached application is not your full account balance. It is the eligible amount for this special assistance program.

Customers should also keep in mind that submitting your application does not guarantee payment from the state of West Virginia.

You may submit your application in one of the following ways:

1. Email to PeoplesHelps@peoples-gas.com.

2. Return to Peoples using the envelope provided.

3. Fax to: 412-258-2935

Your application must be submitted by November 2, 2020.

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