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Help Is Available for Your Gas Bill

Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page.

Use ProgramFinder

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Automated Meter Reading

  • An AMR device on a gas meter

In 2016, Peoples began installing Automated Meter Reading (AMR) devices on Peoples gas meters. An AMR device uses radio technology to get a reading from your gas meter without a person having to physically look at the meter. As a specially-equipped vehicle drives by, the vehicle sends a signal to the device on your meter, which then sends the meter reading data to a computer in the vehicle. 

For this "smart meter" technology to work, an electronic device must be installed on existing gas meters. Once installed, the AMR device enables gas meters to be read remotely. This smart meter technology will eliminate the need for estimated bills, which can unexpectedly change based on the installation of new appliances, a change in the number of people living in the house, or many other factors. With automated meter reading each month, billing will be based on actual natural gas usage every month. Plus, automated smart meter devices eliminate the need for special appointments to read meters located inside a customer's property. 

Over the past three years, our contractors have continued to install these meter devices onto existing Peoples customer meters across our service territory, and are continuing to move through neighborhoods through the end of the year. Peoples will be reaching out to these neighborhoods by mailing postcards to our customers in these areas. 

Customers should please note that Peoples is now using a contractor named Itron to install these AMR devices. For those customers who receive the postcard from Peoples to have their meter updated, we want you to be aware that Itron contractors will be the individuals installing these meters. These Itron contractors can be identified by the logos on their trucks. In addition, they will be wearing fluorescent green colored shirts and will be carrying photo identification cards. If you need to report suspicious behavior or feel that someone is fraudulently representing themselves as Peoples’ contractors, call Peoples immediately at 1-800-764-0111 to verify the contractor’s name and identification. Installers will need access to your gas meter to install an AMR device. Installation takes less than a half-hour and will not affect your gas service. There will be no charge for the installation of this new technology. 

For Outside Meters

If your meter is located outside, work can be completed without access to the inside of your property. Please keep the area around your meter clear, and remove any obstructions covering the meter. If the work cannot be completed due to a locked gate, blocked meter, etc., our contractor will leave a door hanger card with instructions on how to schedule a convenient installation time.

For Inside Meters

If you meter is located inside your property, our contractor will need to enter your property. If no one answers when we visit, our contractor will leave a door hanger card with instructions on how to schedule a convenient installation time. We hope that by upgrading our meter reading technology on residential and commercial meters, we can work to avoid special meter reading appointments for inside meters, reduce the number of estimated bills, and improve customer service.Since this is a five year project, you will receive a post card 10 days before we will be installing AMR devices in yoru area. If you have questions about when specifically Itron will be in your neighborhood, please call 1-877-360-3448. 

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