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Billing Issue Alert


This message is to alert Peoples customers that a billing issue has been identified that may affect customers with bills generated at the beginning of the month. Due to a technical error, the December bill may have been resent in place of the most recent bill.

Please rest assured that any late fees resulting from this issue will be waived. We sincerely apologize for any confusion or inconvenience this may have caused. Thank you for your understanding.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Press Conference: Peoples Gas, EDF Will Announce Unprecedented Commitment to Cut Methane Emissions in the City of Pittsburgh


Solutions using advanced leak detection methods foster city and state climate action

MEDIA ADVISORY: On Tuesday, January 8, 2019, Peoples Gas will join Environmental Defense Fund (EDF) and top public officials to announce an unprecedented commitment to reduce methane emissions in its City of Pittsburgh service territory. In addition to the speakers, Peoples will showcase a specialized mapping vehicle equipped with the advanced leak detection sensors.

Reducing methane, a potent greenhouse gas, will allow the City of Pittsburgh to make significant progress toward achieving the ambitious climate protection goals set by Mayor William Peduto. Reducing methane leakage has also been a major focus of Allegheny County Executive Rich Fitzgerald and aligns with Gov. Tom Wolf’s efforts to ensure that Pennsylvania’s oil and gas sector is safer, cleaner and more competitive.

Peoples will be using advanced leak detection methods developed in collaboration with EDF, Colorado State University, and Google Earth Outreach, installed on a Peoples Gas service vehicle, to locate and measure methane escaping from the utility’s Pittsburgh distribution system.

Press conference at 10 a.m. Tuesday, January 8, 2019

Heinz History Center, Great Hall, Ground Level, 1212 Smallman Street, Pittsburgh, PA

The Honorable Rich Fitzgerald, Allegheny County Executive

Office of the Honorable William Peduto, Mayor of Pittsburgh

Morgan O’Brien, chief executive officer, Peoples Gas

Dan Grossman, senior director of state programs, Environmental Defense Fund

Key local and state officials also expected

A mapping vehicle will be available alongside experts to address technical questions.

Light breakfast available starting at 9:30 a.m.

RSVP: Elaine Labalme, Environmental Defense Fund

elaine.labalme@gmail.com, 412-996-4112

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Environmental Defense Fund (edf.org), a leading international nonprofit organization, creates transformational solutions to the most serious environmental problems. EDF links science, economics, law and innovative private-sector partnerships. Connect with us on our Energy Exchange blog, Twitter and Facebook.

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