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COVID-19 Updates


At Peoples Gas, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans.

As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees. 

Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. 

We will continue to provide any relevant updates as this situation evolves. 

For non-emergencies, our customers can contact us at 1-800-764-0111 or contactus@peoples-gas.com. We will continue to share any updates with our customers here on our website and on social media.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Peoples Adds Gas Theft Hotline


So far in 2018, we have discovered eight instances of natural gas being stolen from our system by people who have either tampered with our meters or bypassed them altogether. Not only is this a loss of revenue for our company, it can drive up the cost of natural gas for other customers. And, most important of all, it is a safety risk.

We have created a hotline number and email address to report instances of natural gas theft. If you see anything suspicious, please report it.

A rewards program is in place for information leading to a conviction, depending on the severity of the theft. If you choose, the hotline can be anonymous. We only need your contact information if there is a reward as a result of the information you provide.

What to look for:

  • Tampered meters
  • An installed bypass around a meter
  • Anything that doesn't look normal about a person's natural gas pipelines or meter

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