2019 Rate Request
On October 3, 2019, the Pennsylvania Public Commission approved a rate increase of $59.5 million for Peoples Natural Gas customers. This rate increase will appear on customer bills starting on October 29th, 2019. These rates will only affect Peoples Natural Gas and Equitable Division customers. Peoples Gas (formerly Peoples TWP) customers will not be impacted by this rate change.
Am I affected by this rate change, and when will the change to my bill occur?
The change in rates will be effective as of October 29th, 2019.
These rates will only affect Peoples Natural Gas and Equitable Division customers. Peoples Gas (formerly Peoples TWP) customers will not be impacted by this rate change.
Not sure if you're a Peoples Natural Gas or Equitable Division customer? When you look at your gas bill, your rate is shown directly below the heading for "Current Charges" as shown below. The first example is a Peoples Natural Gas account and the second is Equitable Division. You’ll notice there is a letter in parenthesis following the rate name. The "P" indicates Peoples Natural Gas (Peoples Division) while the "E" indicates Equitable Division. If you see either a (P) or an (E) under Current Charges on your bill, you will be affected by this rate change.
Why is Peoples replacing its pipeline system?
If you live in our region, you know that infrastructure like bridges and roads age over time, especially with the impact of rain, ice and snow. Whether it's potholes or aging steel, it's easy to see how much a road or bridge improves when it's replaced. Gas pipelines are no different, except that they're mostly underground, so it's not obvious to the average customer that they need to be replaced. But over time, those gas pipelines also age and need to be replaced to make sure that they operate safely and smoothly. We want to replace these natural gas pipelines now to ensure that our region will have a strong and safe system for generations.
How were the new rates approved?
The state agency which approves rates for public utilities is the PA Public Utility Commission (PUC). The PUC examined the requested rate increase and approved an increase of $59.5 million.
How much will my bill change?
With the approved rate change of $59.5 million, the average monthly bill for a residential customer of the Peoples Division will increase by approximately $5.60 per month. Residential customers of the Equitable Division will see an increase of approximately $9.05 per month. Businesses will also see changes to their rates.
Below is a breakdown of the change in rates for typical residential, commercial and industrial customers.
Avg. Equitable Division residential customer increase from to $70.79 month to $79.84 per month / increase of 12.8%. Based on 86 MCF.
Avg. Peoples Division residential customer increase from $74.24 per month to $79.84 per month / increase of 7.5%. Based on 86 MCF.
Avg. Equitable Division commercial customer increase from $158.79 per month to $164.95 per month / increase of 3.9% Based on 238 MCF.
Avg. Peoples Division commercial customer increase from $150.79 per month to $164.95 per month / increase of 9.4% Based on 238 MCF.
Avg. Equitable Division industrial customer decrease from $2,140.64 per month to $2,037.59 per month / decrease of 4.8% Based on 3,224 MCF.
Avg. Peoples Division industrial customer increase from $1,684.32 per month to $1,923.38 per month / increase of 14.2% Based on 3,224 MCF.
Why are the rates for Equitable Division going up more?
Equitable Division residential base rates have not changed in 10 years. Through this rate change, the residential rates for Peoples Division and Equitable Division will become the same.
I am having trouble paying my Peoples bill. What can I do?
We understand that increases to utility bills can be difficult for households to manage. Peoples offers several options to make monthly utility bills more affordable. We offer a budget plan that smooths the costs of yearly natural gas usage across 12 months, providing a more dependable monthly payment instead of higher bills in the winter and lower bills in the summer. We also offer a Customer Assistance Program (CAP) that provides an affordable monthly payment based on income for our limited income customers. And, energy assistance is available from federally funded programs and Dollar Energy Fund Hardship grants.
Peoples offers a new ProgramFinder tool on Peoples website on our Help Me Pay page This tool will provide you with information on all the programs that are available and allow you to anonymously answer a few questions to find out what programs you may be eligible for and how to apply.
Another option is budget billing. Peoples budget billing program allows you to spread higher bills over long periods. Your gas usage is averaged over the past 12 months, then adjusted for current rates. That way, you pay a similar amount every month. Learn more about budget billing on our Billing Options page.
Why is the rate for Peoples Gas (formerly Peoples TWP) different?
Peoples Gas operates under a different tariff than Peoples Natural Gas. This means there are slightly different rates for these customers. Peoples Gas (formerly PTWP) rates are slightly higher because there are fewer customers to spread the cost to operate the company.
More information on these differences as well as the tariffs for each company can be found on our Gas Rates page.
What Does a Gas Distribution Company Do?
One of the most common questions we receive from customers is...what does Peoples do, exactly? We're a gas distribution company, which means we deliver natural gas to your home or business. In this video, we explain how that process works. We also talk about your pipeline responsibility and how you can protect your pipelines.
What Can I Expect When Peoples Upgrades a Pipeline?
When we decide to do a large-scale pipeline replacement project, we know that it can seem daunting to customers. A lot of construction work goes into these projects. But we want our customers to know that we're going to keep you informed every step of the way. In this video, you'll learn more about how we use a "temporary restoration" to get your street back to normal before scheduling a permanent restoration. You'll also learn about how these pipeline upgrade projects do so much to help the environment by reducing methane emissions.