We All Need a Hand Sometimes
At Peoples, we understand that financial challenges can make it difficult to pay your gas bill, and we’re here to help.
We offer a variety of programs for customers with limited or fixed incomes, special needs, or those facing temporary hardships.
Whether you're dealing with problems like paying your gas bill, repairing your furnace or gas line or if your gas is shut off or might be shut off, we're here to find the best solution to keep you safe and warm.
Check out the many programs Peoples has to offer below.
Customer Assistance Programs
CAP
CAP (Customer Assistance Program)
This Peoples program that offers payment plans for customers based on your income or budget, rather than how much gas you use.
How It Works
- We'll determine if you're eligible.
- You'll complete an application by phone or online.
- You'll provide proof of income by mail or fax.
- If approved, you'll start receiving a special bill based on your income instead of how much gas you use.
Dollar Energy Fund
Dollar Energy Fund
Dollar Energy Fund grant (DEF) is funded by our customers, with a matching grant from Peoples. It provides grants to people to help with your gas bill. To be eligible for a DEF grant, you must meet the following criteria:
How It Works
- You must have applied for LIHEAP/Crisis benefits first (when open).
- Your account must be for residential service (single family or apartment).
- The name on the account must be for an adult currently living in the household.
- You must have made a good faith payment on your account within the last 90 days of applying for the grant.
- Total gross household income must be at or below the income guidelines.
ERP
Emergency Repair Program
Customers with limited incomes may be eligible for the repair or replacement of their heating system and/or gas lines under Peoples' program. Homeowners and renters may qualify.
How It Works
- We'll determine if you're eligible based on your income.
- You'll provide proof of income and home ownership.
- A professional will visit your home to review your equipment or gas line issue.
- A professional will come to your home and repair your broken equipment or damaged gas line.
LIHEAP
Low Income Home Energy Assistance Program
A federally funded, state-run grant program that makes payments directly to Peoples on your behalf. These funds do not need to be paid back. If you are experiencing a heating crisis (broken heating equipment, a utility shut-off notice), you may be eligible for additional funds through LIHEAP.
How It Works
- We'll determine if you're eligible.
- You'll read more about the information needed to apply.
- You'll apply either online, or by downloading the application and mailing it in.
LIURP
Usage Reduction Program | Reduce energy costs
Our Usage Reduction Program is a weatherization program that helps customers reduce energy costs by making your home more energy efficient.
How It Works
- Your household income must meet the guidelines.
- Your gas usage must also meet the requirements.
- You must have lived in the home for at least one year.
Additional Billing Options
Budget Billing
Seasonal changes in your monthly gas bill can be stressful. By signing up for Budget Billing, we'll average your monthly usage and give you a steady, affordable monthly gas bill.
Third Party Notifications
If you are ill, disabled, or away from your home for long periods of time, you may not be able to pay your bills by the due dates. Peoples Third Party Notice allows you to choose a relative, friend, clergyman, or even social service agency who is notified if you did not pay your bill or have overdue payments.
Learn MoreAccessibility Options
Relay Service. There are relay services available for individuals with hearing loss. You can call 711, 1-800-654-5988, or TTY# at 1-800-654-5984.
Braille or Large Print Bill. If you have a visual impairment, Peoples is happy to provide a large print bill or braille bill. Contact us to sign up for a braille or large print bill. You must document visual impairment.
Medical Certification for Service Protection
If you’ve received a termination notice and someone in your home is seriously ill, you may qualify for a Medical Certification to delay service termination for up to 30 days. A licensed physician, physician’s assistant, or nurse practitioner must complete the Medical Certification Form.
To maintain protection, you’ll need to submit the signed form, provide household income and occupant details, and arrange a monthly payment plan. For more information, call 1-800-764-0111.
We’re committed to supporting our customers and ensuring access to essential gas services. Let us know how we can assist you.