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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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LIHEAP Applications Now Open: Get Up to $1,000 to Pay Your Peoples Gas Bill


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Funding is first come, first served – apply today to secure assistance for the 2025-26 heating season

Peoples Natural Gas, an Essential Utilities company, urges customers to apply for the Low-Income Home Energy Assistance Program (LIHEAP). This federally funded program provides one-time cash grants ranging from $200 – $1,000 to help eligible low-income households pay their heating bills. Grants can be applied directly to a customer’s Peoples account.

“LIHEAP is a critical resource for families who need a little extra support during the heating season,” said Rita Black, Peoples Director of Community Assistance Programs. “Many customers may not realize they qualify. We encourage everyone to apply now, before funding runs out.”

To qualify for a LIHEAP grant, total gross household income must be at or below 150 percent of the . Customers do not have to be on public assistance or have an unpaid heating bill. LIHEAP is open to both renters and homeowners, and Pennsylvania households experiencing a heating crisis may be eligible for additional benefits.

2025 LIHEAP/Crisis Eligibility Guidelines

Family Size

Month

Year

1

$1,956

$23,475

2

$2,644

$31,725

3

$3,331

$39,975

4

$4,019

$48,225

5

$4,706

$56,475

6

$5,394

$64,725

7

$6,081

$72,975

8

$6,769

$81,225

For each person, add:

$688

$8,250

Customers can visit Peoples-Gas.com/LIHEAP to learn more and apply.

LIHEAP is one of several programs Peoples offers customers to help pay bills or make energy-saving home improvements. If you or someone you know needs assistance, call 1-800-400-WARM (9276) or visit peoples-gas.com/help.