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Where Do Lines Run?

Natural gas travels through miles of pipeline and regulating stations to reach your home. Outside your home, gas is delivered from a Peoples' main line, which is usually in or next to the street, through a company service line to a point at or near your property line. Here, the company's service line connects with the customer service line, which carries the gas to the gas meter. After being measured by the gas meter, the gas flows into your house line, which supplies the gas to your natural gas appliances.

In most cases, Peoples' maintenance responsibility ends around your property line—at the point where the company service line connects with the customer service line. Repairs to the customer service line, house line, and gas appliances are the customer's responsibility.

If your customer service line needs to be repaired or replaced, make sure the work is performed by a qualified installer. After the work in complete, the installer must call Peoples for a leak test. The installer must also sign and submit a "Service Installation Record." If the paperwork is missing or incomplete, we cannot restore your gas service.

  • Right of Way Maintenance

    What is a Peoples' Right of Way?

    A "right of way" is a legal right, established by an easement or grant, to pass through land or property owned by another person. This means that Peoples has the right to access and maintain our pipelines, even when they are on another person's property.

    When Peoples cleans up or "maintains" our pipelines in a Right of Way, what does that mean?

    As part of that maintenance process, we sometimes conduct clean-up projects along those Right of Ways to allow for easier access. That clean-up work could be anything from simple mowing, to clearing brush or actually cutting down trees. The amount of clean-up work we do depends on the current condition of the Right of Way.

    Why does Peoples have this Right of Way clean-up initiative in place?

    To ensure that our customers, communities, and employees remain safe, it is important for Peoples to maintain the Right of Ways to provide easy, safe access to our pipelines.