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Future Work

Peoples is working on a 20 year project to improve our pipeline infrastructure. Throughout our service territory, we will be replacing our pipelines, and you may see us doing work in your area. Using the map below, you can see where we are working now and where we will be working next

We want to let you know when we will be in your area for a construction project and what you can expect before, during, and after our pipeline upgrade and renewal work. Using the map below, you can check out our planned schedule for the next 2 weeks by entering an address or zooming in on a specific location. Our construction projects are highlighted, and by clicking on a route, you can see more information about that project. These projects are color-coded by status.

We make every effort to complete our pipeline replacement projects as quickly as possible to minimize the disruption to our customers, but project timelines may have to be adjusted based on weather conditions. Please note that emergency calls always take first priority, and any emergency work is not represented on this map.

How will I know if you're working in my area?

As we begin to map out future projects, there are several steps that we typically take. While these steps are not applicable to every scenario, the majority of our pipeline renewal projects, both residential and business, go through the following phases:


  1. Pre-Construction

    • Letters: Before we begin work in an area, we will notify the affected residences/businesses of the future project, and tell them what to expect. Closer to the start date, an inspector typically hand-delivers another letter to each residence in the work zone.

    • PA One Call: Prior to any digging, we will contact PA One Call to mark all of the underground utility lines with colored paint and/or flags.

    • No Parking: We will post No Parking signs in the area. Once these signs are posted, we ask everyone in the area to observe the dates and times, and look for any updates to those signs as we move through the different phases of the process.

  2. Active Construction

    • Lay out mainline: During the pipeline renewal construction process, we will first lay out and install any new mainline pipes, as needed. No gas is flowing through these lines at this point.

    • Temporary connection: Once the mainline is in the ground, we will make a temporary connection from the old line to the new line

    • Service change-over: We will schedule a time when we will disconnect the old line and change the service over to the new line. If we have to temporarily interrupt anyone's gas service, we give them notice ahead of time. Please visit our What I Should Know page for more information on service interruptions.

    • Pressure and safety tests: We will conduct pressure and safety tests on every service line and house line, as required by law, prior to establishing gas service.

  3. Restoration

    • Temporary restoration: During active projects and once the work is done on the mainline and service line, we will complete a temporary restoration, so that residents or community members can begin using the area again.

    • Permanent restoration: We will return to complete a final restoration to any sidewalks, landscapes, or streets. 

Is the project done?

In order to complete pipeline placement and restoration, each project goes through several phases.

Once the pipe has been laid, we often must use a "temporary fix" before we can come back and complete the process at a later date. There are many factors that can affect the timeline of a project, especially the weather! But rest assured, we'll be back as soon as possible to complete the job. Take a look at our Street Work photo gallery to see the difference between a temporary fix for an ongoing project and a permanent fix.

I don't see a project on the map—where is it?

You may have noticed that we are doing work near your home or business, but you don't see the project on the map. The map highlights our planned pipeline renewal work. But we also conduct construction for other pipeline projects, such as New Individual Service Lines, Pipeline Expansion Projects, and Emergency Line Repair work. If you don't see your project on our schedule, it most likely falls under one of these other pipeline construction categories. You can learn more about these projects at the bottom of this page.

For every project—whether it's a planned pipeline renewal project or one of the other construction project types—we will restore our construction area and your property. Our commitment is to leave every project area as good as, if not better, than we found it.

Other Pipeline Projects

  • Keyhole Maintenance

    As part of our overall effort to keep our customers and communities safe, we conduct regular, planned “keyhole maintenance” work. Keyhole maintenance is just like it sounds: We perform pipeline maintenance through a small hole (a “keyhole”) that we drill under the road, instead of opening up a street. Currently we use both internal Peoples crews and Banks Gas Services, a local contractor, to perform this work. If you see a project like this going on in your neighborhood, it’s simply routine maintenance, and will be completed soon.

    If you'd like to see weekly planned keyhole maintenance projects, follow us on Twitter @peoplesnatgas.

  • New Individual Service Line

    When we receive a request to install a new individual service line, we work directly with that customer throughout the process. We only notify others in the vicinity if we must temporarily shut off gas service during the install, or if we need to post no parking signs. Once we hook up the service line to our mainline and turn on their gas service, we complete a temporary restoration. After the crew moves out, we add the project to our permanent restoration schedule and establish when we will come back to complete the permanent restoration.
  • Pipeline Expansion Projects

    When we undertake a larger pipeline expansion progress, we work closely with those communities to keep everyone up to date on our progress. For more information on the pipeline expansion process, please visit our Go with Gas site.
  • Operations and Maintenance: Line Repairs

    Although we typically work on projects during standard working hours, our emergency line repair crews must be available around the clock to respond to an emergency line repair. Even though these situations are rare, we take them very seriously in order to keep our customers and communities safe. These types of projects are on a case-by-case basis, and are not scheduled through our construction department.

    Our Outage Map provides information on outages impacting 10 or more customers.