Peoples is committed to maintaining and renewing our pipelines, to ensure reliable, safe service for all of our customers.
New Individual Service Lines
When we receive a request to install a new individual service line, we work directly with that customer throughout the process. We only notify others in the vicinity if we must temporarily shut off gas service during the install, or if we need to post no parking signs. Once we hook up the service line to our mainline and turn on their gas service, we complete a temporary restoration. After the crew moves out, we add the project to our permanent restoration schedule and establish when we will come back to complete the permanent restoration.
Pipeline Expansion Projects
When we undertake a larger pipeline expansion progress, we work closely with those communities to keep everyone up to date on our progress. For more information on the pipeline expansion process, please visit our Go with Gas site.
Operations and Maintenance: Line Repairs
Although we typically work on projects during standard working hours, our emergency line repair crews must be available around the clock to respond to an emergency line repair. Even though these situations are rare, we take them very seriously in order to keep our customers and communities safe. These types of projects are on a case-by-case basis, and are not scheduled through our construction department.