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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Essential Named to Newsweek’s Most Responsible Companies


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As a utilities company providing Earth’s most essential resources to our customers across the country, we take responsibility in ensuring we deliver safe, reliable services for the greater good of the communities we serve. In addition to the resources we provide, we are also deeply committed to making a positive impact on the Earth, improving our communities and sharing our progress opening and transparently. That’s why we’re proud to share some big news surrounding our progress towards our Environmental, Social and Governance (ESG) goals.

In December, Essential Utilities was named to Newsweek’s America’s Most Responsible Companies for 2022. This prestigious recognition is presented annually to public corporations for their commitment to the three areas of ESG—environment, social and corporate governance.

In addition to the Newsweek recognition, Essential was also named to the 2022 Carbon Clean 200, representing companies that are leading the way for the transition to a clean energy future.

We also recently received upgraded ratings from the three premier ESG rating agencies: ISS QualityScore, MSCI and Sustainalytics. All three agencies agree that Essential is making excellent strides towards our long-term ESG goals.

The inclusion on Newsweek’s list and our increased ratings indicate that we are on the right track in our commitment to being a good community partner, which is incredibly important to us and we want to share that with you, our customers.

Through our subsidiaries Aqua and Peoples Natural Gas, we continue to work toward aggressive targets for reducing carbon emissions and increasing employee and supplier diversity across the business. We also work within the communities we serve to be a good neighbor and a good employer, improving quality of life beyond the natural resources we provide while upholding our core values¾integrity, respect and excellence.

We’re excited to continue our progress and hope you will take the time to learn more about our promise to our customers, our communities, our employees and the beautiful planet we call home. Learn more at esg.essential.co