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Help Is Available For Your Gas Bill

Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page.  

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Reflecting On The Past Two Years As Essential


This week marks the anniversary of two significant milestones, the two-year anniversary of bringing Aqua and Peoples together under Essential Utilities and the two-year mark of operating through the COVID-19 pandemic.

Just two years ago, as we were preparing to bring our companies together, our way of life changed unexpectedly and significantly. The same day that Aqua and Peoples officially came together under Essential - March 16, 2020 - was the day that many of our employees began to work from home due to the COVID-19 pandemic. A day that was meant for exciting celebration became shadowed by the uncertainty that was facing our country.

What happened in the following two years was both inspiring and unforgettable. Our employees adjusted to unique and unfamiliar times and persevered through all challenges that came their way. We saw extraordinary efforts from functional areas across our two companies to implement new safety measures and work arrangements. We saw our employees adapt to and embrace virtual collaboration. We saw our tremendous colleagues in the field across the ten states we service continue to maintain and improve our infrastructure. And just as we always have, we saw our employees putting our customers first.

The past two years were not without challenges, but we’re immeasurably proud and grateful to see all that we’ve accomplished. In the face of enormous challenges, our teams have come together in support of a combined mission to safely provide natural resources for life.

Thank you to all the members of the Essential family for everything you’ve done and everything you continue to do to support our communities, customers and each other.