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Help Is Available for Your Gas Bill


Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24 hours a day / 7 days a week. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Healthy at Home Eviction Relief and Utility Assistance for Kentucky Customers


Kentucky's Healthy at Home initiative reopened on February 15, 2021 to assist those impacted by the pandemic with rental and utility assistance. Eligible applicants can receive up to 100% of utility bills issued April 1, 2020 or later, plus three months in additional funds towards their future utility bills. Payments are made directly to the utility.

The program will close when funds have expired, so it's important to apply now through the Team Kentucky website. If you have applied in the past, you will need to complete a new application.

The goal of this program is to assist Kentucky tenants with rent and/or utilities to keep them housed throughout the COVID-19 pandemic. The program also provides relief to landlords who are owed substantial payments for back rent. By providing relief, Healthy at Home also aims to reduce the number of evictions.

This program is for renters only. Homeowners at risk of foreclosure should contact should visit the Kentucky Homeownership Protection Center or your local Community Action Agency. This Healthy at Home application is available to all Kentucky residents outside of Fayette and Jefferson County. Here are the separate applications for Lexington-Fayette County and Louisville-Jefferson County.

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