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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Energy Assistance Programs Available for Peoples West Virginia Customers


Pittsburgh, PA (January 12, 2021)

Recognizing that many West Virginians are struggling financially due to the Covid-19 pandemic, Peoples is reminding its utility customers that help with winter bills is available through West Virginia’s Low Income Energy Assistance Program (LIEAP) and Dollar Energy Fund (DEF). 

“LIEAP is a government grant applied directly to help pay your Peoples heating bill.  LIEAP is not a loan,” said Rita Black, Director of Customer Relations for Peoples.  West Virginia LIEAP is opening for applications on Monday, January 11th and will remain open until Friday, January 29th.  Customers should apply as soon as possible because funds are limited.  This year, the maximum grant is $1,000 per household based on 60% State Median Income.

Dollar Energy Fund (DEF) is another energy assistance program available for Peoples’ West Virginia customers. DEF provides grants to customers with limited incomes who make a good faith payment towards their bills.  DEF is based on 200% Federal Poverty Level and provides grants of up to $500.

To learn more about LIEAP or DEF, visit Peoples-Gas.com/HelpMePay/WestVirginia or call 1-800-400-WARM (9276).

 

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About Peoples: Peoples, an Essential Utilities company, provides natural gas service to approximately 740,000 homes and businesses in Western Pennsylvania, West Virginia and Kentucky. Peoples is committed to its customers, its employees, the environment, and to the regions it serves. For more information, visit peoples-gas.com and follow Peoples on social media @peoplesnatgas.