bubble-tail pencil minus calc info-default zoom phone check-circle clock2 clock question-circle info wrench file-text quotes alert exclamation minus-circle plus-circle alert-circle close linkedin-square twitter facebook youtube-play instagram plus icon-business icon-community icon-environment icon-home icon-business-gradient icon-community-gradient icon-environment-gradient icon-home-gradient icon-grid-menu-gradient icon-grid-menu bracket-left bracket-right bracket-left-drop bracket-right-drop magnify peoples-bug arrow-right arrow-left play chevron-thin-down envelope check feed icon-savings icon-innovation umbrella icon-savings-gradient icon-innovation-gradient Flame Dollar Sign Fleet Car Fuel Station Gas Canister Greenhouse Gas Life Cycle Maintenance NG Molecule Refueling Refueling Car Winter construction cycle dollar flame-alt gas house pause pin pin-gas question-mark turbine wrench-alt logo-black

COVID-19 Updates

At Peoples Gas, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans.

As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees. 

Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. 

We will continue to provide any relevant updates as this situation evolves. 

For non-emergencies, our customers can contact us at 1-800-764-0111 or contactus@peoples-gas.com. We will continue to share any updates with our customers here on our website and on social media.

Learn More

Toggle Alert
Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24 hours a day / 7 days a week. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

Learn More
Close Alert
Jump to Footer

Energy Assistance Programs Available for Peoples West Virginia Customers

Pittsburgh, PA (January 12, 2021)

Recognizing that many West Virginians are struggling financially due to the Covid-19 pandemic, Peoples is reminding its utility customers that help with winter bills is available through West Virginia’s Low Income Energy Assistance Program (LIEAP) and Dollar Energy Fund (DEF). 

“LIEAP is a government grant applied directly to help pay your Peoples heating bill.  LIEAP is not a loan,” said Rita Black, Director of Customer Relations for Peoples.  West Virginia LIEAP is opening for applications on Monday, January 11th and will remain open until Friday, January 29th.  Customers should apply as soon as possible because funds are limited.  This year, the maximum grant is $1,000 per household based on 60% State Median Income.

Dollar Energy Fund (DEF) is another energy assistance program available for Peoples’ West Virginia customers. DEF provides grants to customers with limited incomes who make a good faith payment towards their bills.  DEF is based on 200% Federal Poverty Level and provides grants of up to $500.

To learn more about LIEAP or DEF, visit Peoples-Gas.com/HelpMePay/WestVirginia or call 1-800-400-WARM (9276).




About Peoples: Peoples, an Essential Utilities company, provides natural gas service to approximately 740,000 homes and businesses in Western Pennsylvania, West Virginia and Kentucky. Peoples is committed to its customers, its employees, the environment, and to the regions it serves. For more information, visit peoples-gas.com and follow Peoples on social media @peoplesnatgas.