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Help Is Available for Your Gas Bill

Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24 hours a day / 7 days a week. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Energy Assistance Programs Available for Peoples West Virginia Customers

Pittsburgh, PA (January 12, 2021)

Recognizing that many West Virginians are struggling financially due to the Covid-19 pandemic, Peoples is reminding its utility customers that help with winter bills is available through West Virginia’s Low Income Energy Assistance Program (LIEAP) and Dollar Energy Fund (DEF). 

“LIEAP is a government grant applied directly to help pay your Peoples heating bill.  LIEAP is not a loan,” said Rita Black, Director of Customer Relations for Peoples.  West Virginia LIEAP is opening for applications on Monday, January 11th and will remain open until Friday, January 29th.  Customers should apply as soon as possible because funds are limited.  This year, the maximum grant is $1,000 per household based on 60% State Median Income.

Dollar Energy Fund (DEF) is another energy assistance program available for Peoples’ West Virginia customers. DEF provides grants to customers with limited incomes who make a good faith payment towards their bills.  DEF is based on 200% Federal Poverty Level and provides grants of up to $500.

To learn more about LIEAP or DEF, visit Peoples-Gas.com/HelpMePay/WestVirginia or call 1-800-400-WARM (9276).




About Peoples: Peoples, an Essential Utilities company, provides natural gas service to approximately 740,000 homes and businesses in Western Pennsylvania, West Virginia and Kentucky. Peoples is committed to its customers, its employees, the environment, and to the regions it serves. For more information, visit peoples-gas.com and follow Peoples on social media @peoplesnatgas.