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Help Is Available for Your Gas Bill


Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page.

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Emergency Hotline: 1.800.400.4271

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What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Peoples and EIC Announce Innovation Hall Partnership


Information Release October 21st, 2019 - Energy Innovation Center’s Innovation Hall Announces First Corporate Membership

Pittsburgh Gateways Corporation is proud to announce that Peoples, an energy company headquartered in Pittsburgh and providing natural gas service to approximately 740,000 customers in Pennsylvania, West Virginia and Kentucky, has become a Member of the Energy Innovation Center, LP Innovation Hall.

Innovation Hall is being constructed to serve as a media outlet, an exhibit area and a meeting place for Corporate and Institutional Members to display innovations and the process of advancing innovations into the marketplace.

Each of the first four Founding Members will participate in the final design and equipping of Innovation Hall. Every element of the operation of the Hall, the function of the two-level space and display of content will represent Member innovation.

“Pittsburgh is at the heart of innovative technologies that are redefining how we manufacture and transport the products we use in our everyday lives.” said Morgan O’Brien, President & CEO of Peoples. “Pittsburgh is also in the region that sits upon the largest natural gas reserves in our country. Using innovation to redefine our environmental paradigms so that we can both grow our economy and protect our environment for our future is happening here as well. Jeff Nehr, Vice President of Business Development for Peoples added, “As a member of the new Innovation Hall, Peoples looks forward to sharing information on new, innovative energy options. We look forward to creating an immersive exhibit that will feature efficient, low emission technology, such as fuel cells, that could be playing a major role in meeting both residential and commercial energy needs in the near future.”

Bill Miller COO and Vice President of Pittsburgh Gateways Corporation (owners of the Energy Innovation Center, LP) projects that there will be at least three additional Founding Members joining with Peoples next month and that, then, a series of designing sessions will be organized to infuse Member designs, content and equipment into the first phase of Hall development so that Construction can advance this Fall. To date, seven corporations/institutions are expressing interest to become one of the founding Members.

The initial concept drawings were prepared by LumaNEXT. Andy Peck, President of LumaNEXT, sought to design a Center that gives the space an environment for creative thinking, gathering of cross disciplined talent necessary for collaboration in the innovation process and a media link to the global innovation arena.

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About Peoples

Peoples is an energy provider serving approximately 740,000 homes and businesses in Western Pennsylvania, West Virginia and Kentucky. The company’s mission is to improve the lives of its customers and to help build long-term economic growth for the regions it serves. For more information about Peoples, visit www.peoples-gas.com and follow Peoples on social media @peoplesnatgas.