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Help Is Available For Your Gas Bill


Many of our customers have been affected by the COVId-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page. 

Use ProgramFinder

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Emergency:

Call: 1.800.400.4271

24 Hours A Day

Customer Service:

Call: 1.800.764.0111

Mon. - Fri. 7:00 a.m. - 5:00 p.m. EST

Individuals with Hearing Loss:

Call: 711 or 1.800.654.5988

TTY #: 1.800.654.5984

Write to Us At:

Peoples

P.O. Box 535323

Pittsburgh, PA 15253-5323

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