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Help Is Available for Your Gas Bill

Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Intelligent Infrastructure: Using Drones to Protect Pipelines and People

What do a natural gas distribution company and a festival have in common? Turns out, a lot! That’s why we’re thrilled to be a part of Thrival Innovation + Music Festival again this year.

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    Taking a closer look at a pipeline using a drone

For the fifth year in a row, Ascender is preparing to wow us with their four-day event. But did you know that the world-class weekend music festival is actually just the cherry on top? The chart-topping performers have already got people buzzing, that’s for sure. But it’s the Innovation piece of the festival that truly sets it apart, and that makes Thrival an absolute gem for this region.

Thrival Innovation—the first two days of the festival—emphasizes innovation-focused programming and features thought leaders across an entire spectrum of professional fields. The goal is to “shine a light on the new ideas and entrepreneurs that are fueling Pittsburgh’s 21st century economic resurgence.” As a proud sponsor of Thrival, we’re excited to see how our company is contributing to that mission of innovation and progress for our region.

Thrival’s theme for 2017 is “Intelligence: Humans x Tech.” Their aim is to examine “the intersection between humans and technology and what this means for our collective future,” with particular weight on artificial intelligence and other new digital frontiers being explored in Pittsburgh. As a company, we are no stranger to exploring the potential use of new technologies in our own services and operations. Late last year, we conducted a test flight with a drone to see if they are a viable option for detecting gas leaks, particularly in difficult-to-access areas. Many of the communities we serve outside of the City of Pittsburgh have pipelines that run through forests or that have steep elevations. Using drones to inspect our lines could potentially be both more efficient and safer for employees.

Our company has over 400 bridges in our service territory, and many of the older ones have gas pipelines running underneath them. We inspect them all on a quarterly basis—that’s over 1,600 inspections per year! So being able to regularly check all 14,000 miles of our pipeline more efficiently and safely would be extremely beneficial.

At present, drones have two different methods for identifying leaks. First, they are equipped with an infra-red camera to detect heat, which can be a sign of a potential leak. Additionally, the drones can also be outfit with—what the natural gas industry calls—a “sniffer” that can “smell” a leak. To kick this project off, the drone we tested visually inspected pipelines that ran across bridges—a particular concern for leaks, as they tend to expand and contract significantly with weather changes and must endure traffic vibration.

The project is currently still in the research and development phase, but the results look promising. This initiative is just one of the many ways we as a company have begun to explore and even operate in the intersection between humans and technology.

By supporting Thrival Innovation, we hope to help move the conversation forward, and learn how other companies, organizations, and individuals are employing new and innovative solutions for the issues facing our region and beyond.