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Help Is Available for Your Gas Bill

Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24 hours a day / 7 days a week. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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How to Prevent Frozen Pipes

  • Prevent frozen water pipes this winter.

Cold weather has finally arrived, but before the temperature starts to really drop, take some time to make sure your water pipes do not freeze this winter. Frozen water pipes can burst, causing extensive damage to plumbing, walls, ceilings and floors—and that damage can be costly to fix. Here are a couple of simple tips to prevent frozen pipes:

  • Be aware that both copper and plastic water pipes can burst. If you have plastic pipes, you're not automatically safe!
  • Locate pipes that are most susceptible to freezing – those near outer walls and in crawl spaces or attics. Make sure you pay close attention to these pipes.
  • If pipes are close to an exposed outside wall, open any nearby cabinet doors (like in a kitchen or bathroom) to let room heat in.
  • Wrap pipes with pipe insulation or layers of newspaper with plastic to keep out moisture.
  • If very cold weather is expected, allow a slow drip to come out of a faucet. Generally, dripping one faucet is enough, but try to make sure it is the sink that is farthest from where the water pipe enters your house. 
  • If you plan to be away from home for an extended period of time, have someone check regularly to make sure your heat is still on.
  • If you own a rental property (vacant or occupied), check frequently to be sure the building is adequately heated.
  • In the case of a vacant property, consider winterizing the building by having the water turned off and the pipes drained.
  • If necessary, call a professional to help in thawing water pipes. NEVER use a torch!

We want to make sure that you have all the tools to help keep your family safe, warm, and dry this winter. We hope these tips can help!