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Help Is Available for Your Gas Bill

Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24 hours a day / 7 days a week. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Winter Tip: Keep Your Gas Meter Clear

  • Keep your gas meter in top condition this winter by following a few simple steps.

Rest assured, your gas meter is relatively weatherproof and requires very little maintenance. But you can keep it in top working condition this winter by following these simple safety tips:

  • Never tie your pet to a gas meter, or use it to hang a garden hose or other tools.

  • Shrubs, snow, and debris can block the path to your meter. Keeping a clear path to your gas meter allows our employees to perform routine maintenance and also gives first responders quick access in an emergency.

  • Snow and ice can accumulate on a meter, making it difficult to read and threatening its proper operation. Remove snow and ice from your natural gas meter with a broom or brush. But NEVER kick or try to chip snow and ice away with a hard object.

  • Look up! Gutters and overhangs accumulate ice, which could break off and damage a meteror melt during the day and freeze in regulator vents at night. Safely remove ice accumulation when possible.

  • Keep meters at least three feet away from ignition sources and from appliance vents or intakes.

  • Never hang a light bulb near a meter for heat.

  • Never box in or wrap your meter with insulation, blankets or plasticgas meters require open air around them!