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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Peoples Gas Bills Drop to Lowest in Pennsylvania


  • Residential Bill Comparison in Pennsylvania

Due to recent market fluctuations, our use of local, low cost natural gas suppliers, and rate increases by other natural gas utilities, Peoples customers in Pennsylvania now benefit from the lowest gas bills in the state.

As part of our continuing effort to make the lives of our customers better, Peoples has not had a base rate increase since late 2012. Moving forward, we will continue to work hard to increase our operating efficiencies. We want to assure our customers that we will do our best to help keep your gas bills low.

For those customers who might need some extra assistance paying their gas bill, we have many programs available to you. We encourage you to visit the Help Me Pay section of our website, or contact our Customer Assistance team at 1-800-400-WARM (9276) or at peopleshelps@peoples-gas.com. We would be happy to discuss your situation, and see what options are available for you.

As the weather begins to cool down, keep in mind that there are many ways you can save money on your gas bill. Our Low Income Usage Reduction Program (LIURP) is a weatherization program for Pennsylvania customers with a fixed income, and it helps customers reduce energy costs. Weatherization helps to make your home more energy efficient—with steps like heating system improvements, attic and wall caulking, insulation, and weather-stripping—which will help you save money heating your home.

There are many other ways that all of our customers can save money on energy, especially moving into the colder months. Please visit our Save Money page to learn more about your energy-saving options, or follow Peoples Natural Gas on Facebook or @peoplesnatgas on Twitter for more helpful tips.