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Help Is Available for Your Gas Bill

Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance programs available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Save Money on Energy by Weatherproofing Your Home

  • Installing caulking around windows and doors can help you save money on energy.

Saving money on natural gas isn't just about adjusting your thermostat. Weatherproofing your home can have a significant impact on your energy usage—and your savings!

"Weatherproofing" refers to steps you can take to make your home better maintain its temperature, such as heating system improvements, attic and wall caulking, insulation, and weather-stripping. Contrary to what you might think, there are several small changes you can make that may result in significant savings.

For instance, if you have a crawlspace below your house, make sure you open your foundation vents each spring and close them each fall. You should also caulk or weather-strip along windows and doors, exhaust fans, and any other places where wires or pipes pass through walls—otherwise you might be paying to heat or cool your neighborhood! Instead of installing storm windows, you can use a 6-mil plastic to "make" storm windows by stretching it tightly on the inside of your normal windows, which can last through several seasons. And if you're doing landscaping around your home, especially with trees, carefully plan your planting to reduce your energy costs and increase indoor comfort.

These are low and no-cost measures, but you should consider other important adjustments that you can make to your heating and cooling systems. For instance, changing your thermostat setting costs nothing, takes only minutes to change, and can save as much on fuel bills as insulation, storm windows, or weatherstripping.

Maintaining your heating/cooling system regularly is as important as maintaining your car. Just as a tuned-up car will last longer and get more miles for every gallon of fuel, your heating system will give you longer service and more heat for every unit of fuel. A more efficient heating system—along with a few simple efficiency-boosting improvements—can save you a lot of money in the long run.