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Understand My Bill

We want to make it easy for you to locate information on your bill, review meter readings, consider payment options, and learn how to save money on energy. From gas rates to your rights as a customer, we’ll walk you through it all.

Whether you receive a paperless bill through e-Account or a traditional paper bill in the mail, here you can learn more about the information available on your Peoples bill. 

Sample Natural Gas Bill - Front

There are seven main sections to your bill.
Click the numbers below to understand what information is found in each section of your bill.

Sample Gas Bill

Details on the Account Information section of your Peoples Gas bill Details on the Summary of Basic Charges section of your Peoples Gas bill Details on the Monthly Usage section of your Peoples Gas bill Details on the Meter Readings section of your Peoples Gas bill Details on the Important Information section of your Peoples Gas bill Details on the Remittance Address section of your Peoples Gas bill

Sample Natural Gas Bill - Back (view in PDF format)

Back of a sample gas bill

Details on the Account Information section of your Peoples Gas bill

Which division am I in?

Peoples operations in Pennsylvania are divided into two separate divisions. Most customers are in the Peoples Natural Gas Division (PNGD), with the remainder in the Peoples Gas Division (PGD). Currently, each division has different rates. Below you can find the two easy ways to tell which division you are in. Peoples hopes to merge the two divisions as part of the base rate adjustment being considered in 2024. Merging would make Peoples more efficient in delivering gas and serving its customers.

PGD Customer

PNGD Customer

Front of Bill

Front of a PDG bill showing the P.O. Box for bill remittance

If this is the PO box you remit your payment to, you are a "PGD" customer.

Front of Bill

Front of a PNDG bill showing the P.O. Box for bill remittance

If this is the PO box you remit your payment to, you are a "PNGD" customer.

Back of Bill

Back of a PDG bill showing the general information phone number

If you see 1-800-222-5101 you are a "PGD" customer.

Back of Bill

Back of a PNDG bill showing the general information phone number

If you see 1-800-764-0111 you are a "PNGD" customer.

 

1. Account Information

Customer name, address and account number; date the bill was prepared; date of the next meter reading; and company contact information. Your account number is the number you will use when you contact Customer Service.

Detail of the account information section of a Peoples Gas bill

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2. Summary of Basic Charges

Balance and payments; Rate type; All charges; late fees and taxes; Price to compare; Price per MCF; and total amount due.

During some billing cycles from October through May, customers may receive a Weather Normalization Adjustment. Learn more about WNA.

Detail of the basic charges section of a Peoples Gas bill

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3. Monthly Usage

Average daily temperature and bar graph with comparative usage.

Detail of the usage section of a Peoples Gas bill

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4. Meter Readings

Beginning and end dates for the billing period; Meter reading and read type.

Detail of the billing and meter readings section of a Peoples Gas bill

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5. Important Information

Important account messages. You can also submit a request to begin donating to the Dollar Energy Fund.

Detail of the important information section of a Peoples Gas bill

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6. Remittance Address

Account number and remittance address. You can check the box to request that a change be made to the name, mailing address or phone number on the account. P.O. Boxes vary by state and customer division.

Detail of the remittance section of a Peoples Gas bill

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7. Additional Information

Important phone numbers, helpful definitions of terms on your bill, description of charges on your bill, and a form you can use to report a mailing address change or make a monthly pledge to the Dollar Energy Fund. -View back of bill.-

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  • Play Icon Play Video
    What Your Gas Bill Pays For
    Have you ever wondered what the different charges on your gas bill mean? This video will break it all down for you.
  • What's My Financial Responsibility for My Gas Line?
    Natural gas travels through miles of pipeline and regulating stations to reach your home. Peoples is responsible for surveys, safety inspections, and emergency investigations for gas lines inside and outside of your home. When one of these activities results in a failure or a leak on the customer’s portion of the gas lines inside or outside of your home — which are the customer service line, house line, and gas appliances — it is the customer’s responsibility to schedule those repairs with a qualified installer and to cover the cost of those repairs. Learn more about your financial responsibility for your gas lines on our What Should I Know? page.

Bill Inserts

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