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Many of our customers have been affected by the COVID-19 pandemic, and we are committed to ensuring that all of our customers maintain their natural gas service. There are several assistance program available to our customers. If you need help with your gas bill, we encourage you to use our ProgramFinder to see which programs you may be eligible for. You can also call us at 1-800-400-WARM (9276) to learn more about your options.

For more information about our COVID-19 response, please visit our COVID-19 Response page.


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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Peoples Protection Programs

The service lines for your natural gas, water, and sewer service — as well as your gas in-house lines — are your financial responsibility, and they can fail unexpectedly. Peoples Protection Programs can save you thousands of dollars in repairs and give you complete peace of mind.

Enroll Now

Peoples Protection Programs Form

Which Gas Lines Are Your Financial Responsibility?

Peoples is responsible for surveys, safety inspections, and emergency investigations for gas lines inside and outside of your home. When one of these activities results in a failure or a leak on the customer’s portion of the gas lines inside or outside of your home — which are the customer service line, house line, and gas appliances — it is the customer’s responsibility to schedule those repairs with a qualified installer and to cover the cost of those repairs. In addition, the installation of any new customer service lines, house lines, and gas appliances is also the customer’s responsibility to schedule and pay for.

Note: Piping systems are specific to your location. Meters are sometimes located further away from buildings or close to roadways, with longer service lines and, occasionally, underground house lines.

  • Peoples' Financial Responsibility
  • Utility Company's Financial Responsibility
  • Customer's Financial Responsibility

Why Should You Protect Your Lines?

Most of us are too busy to worry about our gas, water, and sewer lines. If they fail, are you prepared to pay thousands of dollars and take the time necessary to locate a contractor you can trust? Peoples Protection Programs were created to take care of you when the unexpected happens.

Low-Cost Peace of Mind

Peoples knows pipelines. When you have coverage with our Peoples Protection Programs, you have protection from the cost and inconvenience of dealing with unexpected line repairs. You’ll have peace of mind knowing:

  • Costly repairs or replacements to your lines (based on programs you enroll in) are covered.

  • You will be able to call to report a claim 24 hours/day, 7 days/week.

  • You don't have to find your own contractor. All work will be completed by a qualified professional from the Peoples network.

  • Your monthly charge for Peoples Protection Programs will appear on your monthly gas bill.


    Enroll Now

What Our Customers Say

Enroll in Line Protection

Coverage options begin at just $2.95 per month, and we offer discounts on coverage packages. Select the coverage options that are right for you, enter your location information, then click the Begin Enrollment button. A Peoples Representative will be in touch shortly to help you activate your protection.

1. Select Your Coverage

  • $3.75/MO.
    See more info

    Your gas service line runs from the curb box on the main line into your gas meter.

  • $2.95/MO.
    See more info

    Your in-house gas lines run from your gas meter to your gas appliance connectors.

  • $3.75/MO.
    See more info

    Your water service line runs from the water curb box to your water meter.

  • $4.75/MO.
    See more info

    Your sewer service line runs from the main sewer line to your home’s foundation.

Cost of Coverage
$ 0.00/MO.
  • Package 1 $7.50/MO.
    • Gas Service Line $3.75/MO.
    • Water Service Line $3.75/MO.
    • Gas House Line Free

  • Package 2 $8.50/MO.
    • Gas Service Line $3.75/MO.
    • Water Service Line Free
    • Sewer Service Line $4.75/MO.

  • Package 3 $8.50/MO.
    • Gas Service Line $3.75/MO.
    • Gas House Line Free
    • Sewer Service Line $4.75/MO.

  • Package 4 $8.50/MO.
    • Gas House Line Free
    • Water Service Line $3.75/MO.
    • Sewer Service Line $4.75/MO.

* The free program included in the bundled packages is good for a minimum of one year.

2. Confirm Eligibility

3. Provide your service location info

Questions? Please call us at 1.866.215.1610