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Start or Stop Residential Service


New apartment or house? Moving out? Interested in converting to natural gas service?

With Peoples e-Account, starting or stopping gas service in your home has never been easier. 

You'll need the following info to start or stop service using e-Account:

  • Preferred service start or date.
  • Service address, including zip code.
  • Social Security Number (SSN).
  • Income and occupancy details for residential start service requests.
  • Credit card or bank account information for security deposit payment (when starting service), if applicable.
  • You will not be able to start service on behalf of someone else.

If you're not ready to jump in online to start or stop your service using Peoples e-Account, then please give our Customer Service Center a call at 1-800-764-0111, Monday through Friday from 7:00am - 5:00pm. One of our friendly and knowledgeable representatives will guide you through the process. You will need the following information in order to put in a start or stop service request:

  • Preferred service start or stop date.

  • Service address, including zip code or meter number.

  • Social Security Number (SSN).

  • Income and occupancy details (to start service).

  • You will not be able to start service on behalf of someone else.