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COVID-19 Updates

At Peoples, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans. 

As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees. 

Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. 

We will continue to provide any relevant updates as this situation evolves. 

For non-emergencies, our customers can contact us at 1-800-764-0111 or contactus@peoples-gas.com. We will continue to share any updates with our customers here on our website and on social media.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Working Together to Help More People

  • Peoples CEO Morgan O'Brien

In a recent interview, our CEO Morgan O'Brien spoke with the United Way about the partnership between Peoples, the United Way, and PA 211 Southwest.

United Way logo

Q: How is Peoples’ partnership with United Way and PA 2-1-1 Southwest a particularly good fit for the “Making Your Life Better” mission?

Morgan: United Way and PA 2-1-1 Southwest are both important safety nets for people in need in the region. They connect folks in need to efficient, compassionate services and holistic solutions to their important life challenges. Nationwide, nearly three quarters of all calls to 2-1-1 are for essential human services—food, shelter, and utility services. A strong partnership between Peoples, United Way and 2-1-1 will allow more people to connect with Peoples programs, so they can continue to have safe, affordable energy, regardless of their ability to pay. Fostering a working partnership will allow more people to enter those programs more quickly and efficiently than traditional outreach approaches. By capitalizing on our joint resources, we can provide more support for more people who qualify, and avoid catastrophic events that stem from using unsafe alternative heating sources.

211 Logo

Q: As vital assets to local communities, how can Peoples, United Way, and PA 2-1-1 Southwest use their synergy to better help people? How do you envision these three groups expanding their partnership in the future?

Morgan: Moving forward, we must strive to leverage our synergies as best we can. Lessons learned from 2-1-1 show that folks who have trouble paying their utility bills most likely have challenges feeding their families and affording shelter. Partnering with United Way and 2-1-1 ensures that if any family in this region reaches out for any one of those essential human services, we can then connect them with the other services in the broader network our partnership creates. Those with utility needs also get connected with food and shelter programs and other services. No matter which challenge prompts a person to seek help, that person can be connected with all other useful services and resources within our reach. As we develop a more efficient partnership, this collaboration makes us a better region. And as a result, more struggling families are helped in a holistic manner with all their essential service needs. How powerful is that!