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COVID-19 Updates

At Peoples, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans. 

As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees. 

Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. 

We will continue to provide any relevant updates as this situation evolves. 

For non-emergencies, our customers can contact us at 1-800-764-0111 or contactus@peoples-gas.com. We will continue to share any updates with our customers here on our website and on social media.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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A Culture of Volunteerism

How our employees are giving back to the community.

  • Packing food for the Greater Pittsburgh Community Food Bank
  • Volunteering for Wild Earth Day
  • Planting flags on veterans' graves for Memorial Day
  • Volunteering for Women Build Week
  • Volunteering for Rebuilding Together Pittsburgh
  • Walking in the March for Babies, benefiting March of Dimes
  • Cleaning up Prospect Cemetery
  • Making gifts for Meals on Wheels participants
  • Packing food for the Greater Pittsburgh Community Food Bank
  • Making home improvements for Women Build Week
  • Painting a home for Rebuilding Together Pittsburgh
  • Volunteering at Prospect Cemetery, as part of a clean-up effort

Every year, our dedicated employees participate in many volunteer efforts throughout the region. Whether it’s in the office or on their own time, our employees are committed to our mission of “Making Your Life Better.” We have a highly-active Volunteer Activities Committee (VAC) that organizes volunteer opportunities every single month, allowing us to engage and improve the communities we serve.

From Rebuilding Together Pittsburgh, to the March for Babies, to Light the Night, our employees band together to make a difference. Here are some of our favorite volunteer activities this year:

Wild Earth Day

To celebrate Earth Day, we supported a special Wild Earth Day event at the Pittsburgh Zoo & PPG Aquarium on April 21st. This event was part of our larger Earth Day celebration, and one of the many ways that we showed our appreciation of the environment. Our employee volunteers manned craft and game stations for kids, helping to educate them about conservation. They also got their hands dirty and helped to clear out brush for a new exhibit. In short, Wild Earth Day was a roaring success (pun intended).

Protecting the environment is one of our core pillars, and we believe it’s important to take action to support that goal. We can’t wait to celebrate Earth Day again next year!

Food Bank Repacking

Although we’re always looking for new ways to aid the community around us, some volunteer activities, like our semi-annual visit to the Greater Pittsburgh Community Food Bank, will always hold a special place in our hearts. Since the 1980s, our employees have volunteered to support the Food Bank, and this year was no different. In our most recent volunteer outing, 25 Peoples employees visited the Food Bank and packed over 12,000 lbs. of food!

“This tradition has become a favorite of many employees,” says Mary F., a Peoples employee. Mary loves this activity and other volunteer opportunities she’s participated in because she’s able to truly make a lasting impact on the lives of the people around her. 

Scouting for Food 

For 25 years, we have participated in Scouting for Food, a fundraiser sponsored by the Boy Scouts of America. This company-wide event takes place during the month of April, when our employees collect food and raise money for the Greater Pittsburgh Community Food Bank and other great local organizations. This year our employees collected 61 boxes of food and raised more than $700. This annual food drive and fundraiser has become a favorite all across the company—this year, 100% of our Pikeville, Kentucky employees participated!

Meals on Wheels 

Meals on Wheels is a monthly activity for our volunteers at Peoples, supported through Lutheran SeniorLife in Pennsylvania. Every first Wednesday of the month, a group of our employees spends their lunch hour helping the Meals on Wheels cause by making small gifts that are then given to Meals on Wheels participants. Although we may never directly see the people we impact, representatives often tell us how much the participants appreciate these little gifts, whether it’s a decorative lunch bag or a colorful lollipop.

When asked why she volunteers, Peoples employee Jennieve O. said she wants to pay it forward. “While growing up, we didn’t have a lot of money and there were many times that our church helped us out. I try to give back so I can show my appreciation in the same ways that I was helped.”

Giving back reminds you of how lucky you are. It makes us all feel like we have a bigger purpose than the words written in our job descriptions.

- Peoples CEO Morgan O'Brien

Savor Pittsburgh

Last year, not only did we sponsor Savor Pittsburgh—a competition among Pittsburgh’s finest chefs to create the “Dish of the Year," all benefiting Magee-Women's Research Institute and Foundation—but our employees also volunteered at the event! From registration to bartending, this event requires a lot of volunteers—and even some retirees! With more and more volunteers participating each year, we look forward to our next chance to help out at Savor Pittsburgh on September 28th this year.

Peoples employee Dawn S. volunteers because she lives by her mother’s advice: “Give what you can. If you do not have anything to give, give your time. Your time is often your most valuable asset.” 

Habitat for Humanity’s National Women Build Week

We are also proud to participate in Habitat for Humanity’s National Women Build Week. In partnership with Lowe’s, this week-long program supports women by helping them to learn new construction skills. This year was the third year in a row that our Women With Energy Committee volunteered for this great cause. 10 female employees worked to improve one home, from plastering drywall to installing doorframes. This is both a learning and a giving experience for those employees, as they acquired new skills while also helping a family in need.

Veteran Cemetery Flag Project

To honor the memory of those who have given their lives for this country, this Memorial Day, we planted flags by veterans’ graves in the Queen of Heaven Cemetery in McMurray, PA. The Volunteer Activities Committee, Women With Energy Committee, and the Veteran and Military Resource Committee organized this effort because of Peoples employee Lindsey C. After visiting her grandfather’s grave at Queen of Heaven Cemetery last year, Lindsey realized the need for volunteers—the Cemetery was not able to plant a flag at every veteran’s grave. Thanks to Lindsey’s passion to pursue this project, we donated 2,000 American flags. Dozens of Peoples employees came out to help plant those flags, and in the course of two days, we planted over 3,000 flags. “This was an opportunity to help volunteers grow personally,” said Lindsey. Walking through the Cemetery, honoring veterans in this way, was a humbling experience for our employee volunteers that allowed them to pay their respects and show their appreciation.

Our employees work hard to uphold our commitment to our customers and to the communities where we all live and work. Because of this commitment, volunteering is a vital part of the culture here at Peoples, and we look forward to continuing to serve others this way in the weeks, months, and years ahead. We recognize that volunteering is not just a way for us to give back—it shapes who we are as individuals, and shows us the true power of a selfless spirit.

“Giving back reminds you of how lucky you are,” says Peoples CEO Morgan O’Brien. “It makes us all feel like we have a bigger purpose than the words written in our job descriptions. As a company, our priority—our mission—is to help make lives better in whatever ways we can. Our employee volunteers show the world that we live our mission every day.”

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