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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271. Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Making Natural Gas More Affordable with Customer Assistance Programs


  • Learn about our customer assistance programs

Maybe you recently lost your job. Or you've been in the hospital and fallen behind on bills. Or maybe you've had a sudden, unforeseen expense pop up. Whatever the situation, you shouldn't have to worry about how you're going to pay your gas bill. We understand that sometimes, customers might need help to maintain their gas service, so we offer a variety of programs for customers on limited or fixed incomes, or for those with special needs. Our customer assistance programs give you the support—the breathing room—you need, when you need it most.

If you're going through a difficult time, we want to make gas more affordable. We also want to connect you with other helpful resources, whether it's housing programs, help with food, budget counseling, or other assistance programs. Our mission is to make your life better, and we take that mission to heart. So when it comes to the safety and comfort of you and your family, know that we are here for you.

Below, you'll find a list of resources by state. For more information about universal services, including programs for people with disabilities, please visit our Help Me Pay page or call 1-800-400-WARM (9276) to talk to us about your situation.

PennsylvaniaWest VirginiaKentucky
Customer Assistance Program (CAP) Low Income Energy Assistance Program (LIEAP) Low Income Home Energy Assistance Program (LIHEAP)
Low Income Usage Reduction Program (LIURP) Special Reduced Residential Rate Service (SRRRS) Kentucky Department for Community Based Services
Customer Assistance Referral and Evaluation Servies (CARES) Emergency Assistance Help Community Action Kentucky (CAK)
Third Party Notice Dollar Energy Fund: West Virginia Utility Assistance Program Kentucky Cabinet for Health and Family Services
PA 2-1-1 Southwest West Virginia Community Action Partnership (WVCAP)
Keystone HELP Program
Homeowners Energy Efficiency Loan Program (HEELP)
Dollar Energy Fund
Low Income Home Energy Assistance Program (LIHEAP)
LIHEAP Crisis Program