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COVID-19 Updates

At Peoples, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans. 

As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees. 

Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. 

We will continue to provide any relevant updates as this situation evolves. 

For non-emergencies, our customers can contact us at 1-800-764-0111 or contactus@peoples-gas.com. We will continue to share any updates with our customers here on our website and on social media.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Quick Tips to Avoid Scams

It seems like every day, we hear more stories about scams. Whether it’s a local door-to-door scam, or a malicious, international cyber-attack, these scammers attempt to steal everything from personal information to money.

In some of these situations, criminals may try to pose as a utility company. In light of this threat, here are a couple of quick tips to help you avoid scams:

  • Always ask to see ID when a Peoples employee comes to your home. All Peoples employees are required to wear a photo ID.
  • Peoples employees will never go door to door asking to see your gas bill or any other personal information. Always remain vigilant and ask to see ID for anyone coming to your door unannounced.
  • Unless there is an emergency or an issue with your gas supply, we will never shut your gas off without notifying you. If someone comes to your door claiming to be from Peoples, does not have a photo ID, and threatens to turn your gas off, report the incident to the police and notify us at 1-800-764-0111.
  • If you receive a call from someone claiming to be from Peoples and you’re worried it might be a scam, hang up right away and give us a call at 1-800-764-0111.
  • Peoples will never ask for your Social Security Number or payment account information in an email. If you receive an email requesting information that looks like it is from Peoples, please email us at contactus@peoples-gas.com or call us at 1-800-764-0111 to let us know.
  • Peoples will never require a customer to pay with gift card. Scammers will often instruct customers to go to a specific store and purchase gift cards to make payment.

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