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COVID-19 Updates


At Peoples, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans. 

As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees. 

Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. 

We will continue to provide any relevant updates as this situation evolves. 

For non-emergencies, our customers can contact us at 1-800-764-0111 or contactus@peoples-gas.com. We will continue to share any updates with our customers here on our website and on social media.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Celebrate National Safe Digging Month


How to keep yourself and your community safe by practicing safe digging.

April 2020 marks the 13th National Safe Digging Month, a yearly reminder for homeowners and contractors to notify the One Call hotline before beginning a digging project of any size, whether digging, excavating, or blasting.

Homeowners are legally required to call the National One Call hotline by dialing 811 or PA One Call at 1-800-242-1776 at least three days before digging on their property. No matter how big or small the project, you’ll need to provide details about the dig and the approximate location. 

After receiving your call, PA One Call will notify the relevant utility companies and dispatch someone to the digging site to mark any underground lines on the property with flags or paint for your safety. The service is free and helps keep you and your community safe from injury as well as avoid unnecessary repairs, outages, and fines.

Whether you’re planting a tree, installing a mailbox, or excavating an entire property, it’s important to practice safe digging by paying close attention to the markings on the property denoting the location of utility lines, such as natural gas lines.

Always confirm that all utility lines have been marked before you begin digging, and maintain a safe distance from the marks when digging. Remember to call the hotline again if you’re returning to a previous digging project, because even though marks may still be visible, erosion or root growth could cause utility lines to shift underground over time.

In the US, every six minutes a utility line is damaged from unsafe digging. Unfortunately, these line hits are also the leading cause of gas incidents nationwide. Fulfill your legal obligation to the state and your responsibility to the surrounding community by notifying One Call of upcoming digging projects or checking with your contractor to make sure that they have done so. 

Celebrate National Safe Digging Month by taking advantage of the One Call hotline to keep yourself and neighboring homeowners safe. Unsure of how to notify your state about a digging project? Learn more here.

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