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COVID-19 Updates


At Peoples, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans. 

As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees. 

Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. 

We will continue to provide any relevant updates as this situation evolves. 

For non-emergencies, our customers can contact us at 1-800-764-0111 or contactus@peoples-gas.com. We will continue to share any updates with our customers here on our website and on social media.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Peoples Reminds Customers — There Is Still Time to Apply for LIHEAP Grants


March 24, 2020. Pittsburgh, PA.

To assist consumers with economic need which may be created during the COVID19 pandemic, Peoples is reminding them that there is still time to apply for the Low Income Home Energy Assistance Program (LIHEAP). Applications are accepted until April 10, 2020, as long as funds remain available, so consumers should not delay. For the 2019-2020 winter heating season, the minimum LIHEAP grant is $200. The grant helps income-eligible utility customers with heating bills, whether they rent or own their home.

LIHEAP is a federally funded program administered by the Pennsylvania Department of Human Services (DHS). The program provides a one-time grant, applied directly to a customer’s utility bill. Grants are also available for residents without heat or in danger of being without heat. The income eligibility limit for the 2019-2020 LIHEAP is 150% of the federal poverty income guidelines. This means individuals with an annual income of up to $18,735 are eligible to apply. A family of four can earn an annual income of up to $38.625.

Customers are encouraged to apply online through the Commonwealth of Pennsylvania Access to Social Service website (COMPASS) at www.compass.state.pa.us. To apply, the customer must provide the following information:

  1. Names of all people in the household
  2. Birth dates for all people in the household
  3. Social Security numbers for all members of the household
  4. Proof of income for all members of the household
  5. A copy of a recent heating bill

 Peoples recognizes that the need for utility support does not end with the heating season. Year-round, customers can also take advantage of a confidential tool on Peoples’ website that can help them determine eligibility for utility assistance programs based on income and state of residence. Learn more about Peoples’ ProgramFinder here.

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About Peoples:

Peoples, an Essential Utilities company, provides natural gas service to approximately 740,000 homes and businesses in Western Pennsylvania, West Virginia and Kentucky. Peoples is committed to our customers, our employees, our environment, and to the regions we serve. For more information about Peoples, visit www.peoples-gas.com and follow Peoples on social media @peoplesnatgas.

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