check-circle clock quotes alert exclamation minus-circle plus-circle alert-circle close linkedin-square twitter facebook youtube-play instagram plus icon-business icon-community icon-environment icon-home icon-business-gradient icon-community-gradient icon-environment-gradient icon-home-gradient icon-grid-menu-gradient icon-grid-menu bracket-left bracket-right bracket-left-drop bracket-right-drop magnify arrow-right arrow-left play chevron-thin-down envelope check feed icon-savings icon-innovation icon-savings-gradient icon-innovation-gradient

Attention Customers: Possible Utility Scam

On Thursday, March 1, one of our customers received a suspicious call from a person claiming to be from Peoples Natural Gas. The caller said the customer owed a balance on their account, and instructed the customer to go to a drug store, purchase a pre-paid card, and then call back to make a payment. The caller said that if this was not done within the hour, the customer’s service would be turned off.

We want to stress to our customers that Peoples will NEVER ask customers to provide credit card or personal information over the phone, or to pay with a gift card or pre-paid card of any kind. All of our disconnection notices are sent by letter well in advance, never by telephone or on the same day. In addition, our customer service numbers are all 1-800 numbers. If you suspect any potential scam, we urge customers to call Peoples immediately at 1-800-764-0111.

ANYONE receiving these calls should call our customer service number at 1-800-764-0111 and should immediately file a police report.

Toggle Alert
Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271. Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

Learn More
Close Alert
Jump to Footer

Dollar Energy Is Here For You

  • As temperatures begin to drop, now is the time to see if you qualify for assistance paying your bills.

Whether you’re supporting your family, currently without a job, or simply on a fixed income, we understand that sometimes it can be difficult to pay your gas bill—especially during the winter. We are here to help you in any way we can. Peoples has several programs available to assist our customers who might have trouble paying their winter heating bills. We call these our Safe Comfort Programs. You can get more information about these programs by clicking here and choosing your state, or by calling 1-800-400-WARM.

We also support several organizations in our communities that can help you get the savings that you’re entitled to, like LIHEAP, the United Way’s 2-1-1 service, and one of our closest partners, the Dollar Energy Fund.

Dollar Energy Fund is an organization committed to improving the quality of life for households experiencing hardships, by providing utility assistance and other services. Over the past 33 years, Dollar Energy Fund has provided $131 million in utility assistance grants to more than 470,000 families and individuals.

The Dollar Energy Fund application just opened for the season on October 1st, 2016. To review the application process or to apply, please visit their website.

You can also help us in our efforts to help others by checking the box on your next gas bill to donate just one dollar per month to Dollar Energy—and we will match that contribution, dollar for dollar. With just a small contribution, you can make a huge difference in the lives of some of your neighbors.