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COVID-19 Updates

At Peoples, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans. 

As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees. 

Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. 

We will continue to provide any relevant updates as this situation evolves. 

For non-emergencies, our customers can contact us at 1-800-764-0111 or contactus@peoples-gas.com. We will continue to share any updates with our customers here on our website and on social media.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Get a Discount to Convert Your Wood Fireplace to Natural Gas Logs

If you live in Allegheny County, you can get a rebate to convert your wood-burning fireplace to natural gas logs—up to $400, or up to $1,500 for low-income qualifying applicants! By making this switch, you can reduce pollution from wood-burning fireplaces and improve air quality in our region.

As temperatures continue to drop, many of us turn to the cozy warmth of a fireplace. Although nothing can beat the feeling of curling up in front of a warm fire, wood-burning fireplaces can be expensive, a lot of work, and harmful to the environment and your health. That’s why Peoples Gas is partnering with Pittsburgh Gas Grill & Heater Company and the Allegheny County Health Department to encourage our customers to convert their wood-burning fireplaces to natural gas logs.

Thanks to a generous grant funded by the U.S. Environmental Protection Agency and the Allegheny County Health Department, Pittsburgh Gas & Grill Heater Company is offering a $1,500 rebate for qualifying low-income customers and a $400 rebate for all other customers to purchase and install natural gas logs in place of an open-hearth wood-burning fireplace. To qualify for this discount, you must be a resident of Allegheny County converting your wood-burning fireplace to natural gas.

What are the benefits of converting my fireplace?

Natural gas logs will save you money, time, and reduce your environmental impact over a wood-burning fireplace.

Gas logs are operated either through a thermostat or remote control, making them safer, easier, and more convenient to operate. No more lugging wood inside for the fire! Plus, modern natural gas logs look very life-like, so you can save the money and time you spend buying and transporting wood, without sacrificing the natural look and coziness of your fireplace.

In addition to being safe and cost-effective, natural gas longs are also a much cleaner option for the environment than a wood-burning fireplace. The Environmental Protection Agency identifies natural gas logs as a more environmentally-friendly option than burning wood. A wood-burning fireplace can cause higher amounts of pollution, increase indoor asthma triggers, and harm overall indoor air quality. The pollution from a wood-burning fireplace not only poses health risks to people living in your home, but it increases your own personal carbon footprint.

Who is eligible for the program?

To be eligible from the program you must be an Allegheny County resident. Participants of the program must convert their wood-burning fireplaces to natural gas using vented natural gas logs (vent-less products do not qualify). Funds will be provided at two levels: $1,500 for low-income qualifying applicants and $400 for other applicants.

Voucher amounts will be awarded based on household income. Customers who qualify as low-income will receive a $1,500 discount, while customers who do not qualify as low-income will receive $400. Income qualification is based on household size. For example, a household of two people can qualify if their income is less than $31,336 per year, while a household of four people qualifies if their income is less than $46,082 per year.

How do I sign up?

  1. Submit an application to Allegheny County. Because the program is funded by Allegheny County, interested residents must first submit an application to the County.

  2. Receive a voucher. If approved, the County will give you a voucher, which you can redeem at Pittsburgh Gas Grill & Heater Company for up to four weeks.

  3. Select your vented natural gas logs. Once you receive a voucher, you will select a conversion option from Pittsburgh Gas Grill & Heater Company and make a commitment to purchase it. They will verify that your existing unit qualifies for conversion.

  4. Use your voucher and make the purchase. You must use your voucher and make the purchase within four weeks from the date the voucher was issued. Pittsburgh Gas Grill & Heater Company will accept the voucher as direct payment for the portion of the cost that the voucher covers, and they will reduce the price by the amount on the voucher. You will owe any remaining balance on the new gas logs. Pittsburgh Gas Grill & Heater Company will be reimbursed by the Allegheny County Health Department once the installation has been completed and verified.

To access the application, residents should download the form from the Allegheny County website “Fireplace Conversion Project” page. Residents can also visit the Pittsburgh Gas Grill & Heater Company to pick up a paper application or receive assistance registering online.

The paperwork can be filled out electronically and emailed, or printed out and mailed to:

Allegheny County Health Department

Air Quality Department

301 39th Street, Building 7

Pittsburgh, PA 15201

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