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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271. Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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A Winter Update on Our Customer Support Programs


  • Our employees volunteering at the Dollar Energy Fund's Warmathon fundraiser.
  • Our CEO Morgan O'Brien in the ice house for Dollar Energy Fund's Cool Down for Warmth.
  • The game-worn Penguins jerseys that were auctioned off during the Jerseys for Warmth fundraiser.

We know that these chilly Pittsburgh winter months can be especially tough, which is why we are constantly working hard to help local families maintain their heating service. And every year, we partner with the Dollar Energy Fund in the hopes of doing just that. This year, we worked with Dollar Energy Fund to host several fundraisers that benefitted local families. At the Cool Down for Warmth—which featured an ice house in Market Square—our  CEO Morgan O’Brien  raised over $17,000. In total, the Cool Down for Warmth and the Warmathon radio/telethon raised $330,000—enough to assist 950 Pittsburgh individuals and families.

We also partnered with the Dollar Energy Fund to raise money and awareness through Jerseys for Warmth. For this fundraiser, 24 game-worn Pittsburgh Penguins jerseys were auctioned off online. We pledged to match each donation, and the event was a huge success. Together we raised approximately $72,000 for Dollar Energy Fund, which will benefit another 225 Pittsburgh families.

Do You Need Help?

In addition to the help available through Dollar Energy Fund, we also have many other support programs for our customers, such as the Low Income Energy Assistance Program (LIEAP - West Virginia) and the Low Income Home Energy Assistance Program (LIHEAP - Pennsylvania) grants. Both of these grants are designed to assist income-eligible customers to maintain their gas service. (These grant programs close soon, so be sure to apply now or call us for more information!)

If you’re a Peoples customers looking to save money on gas, another option is the Low Income Usage Reduction Program (LIURP). LIURP helps customers save money on energy bills by making their homes more energy efficient. For instance, some measures that LIURP takes to “weatherize” homes are caulking or adding insulation.

Another accessible resource for customers in need is United Way’s 2-1-1 service. Calling, chatting, or texting 2-1-1 can easily connect you with the proper resources 24 hours a day, seven days a week.

Whatever your situation, know that we are here to help. Because at Peoples helping the community isn’t just a job, it’s our opportunity to make a difference.