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COVID-19 Updates


At Peoples, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans. 

As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees. 

Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. 

We will continue to provide any relevant updates as this situation evolves. 

For non-emergencies, our customers can contact us at 1-800-764-0111 or contactus@peoples-gas.com. We will continue to share any updates with our customers here on our website and on social media.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Teaching Tolerance and Acceptance


Continuing with our Black History Month article series, we talked with Lois Kimbrough, Supervisor in our Customer Service Center.

  • Lois Kimbrough, Customer Service Center Supervisor

Next month, Lois Kimbrough will be celebrating nine years with Peoples. As a Supervisor in our Customer Service Center, Lois manages a team of employees from different backgrounds, different walks of life. She appreciates Peoples’ commitment to diversity, and believes it’s an important part of the company’s success.

“I believe that a diverse and inclusive workplace is significant in fostering an effective and successful organization,” Lois says.

Specifically, Lois is interested in how focusing on diversity in hiring and encouraging a welcoming culture can give Peoples a more accurate view of our customers and more insight into their different situations.

“With a more diverse workforce, Peoples has access to a wider range of ideas, outlooks, and skills,” Lois explains. “By being inclusive, we’re bringing individuals from all walks of life together. This helps to both break barriers and bridges gaps between different groups, while teaching tolerance, empathy, and acceptance.”

For Lois, the concept of tolerance takes many forms when it comes to conversations about race.

“If I were to have an open conversation about race, I would remind people to be more mindful or not to be dismissive of the experiences of others,” she says.

“Not all racial discrimination is blatant, as it can come in many forms, such as micro-aggressions and systemic racism.”

In light of these challenges, Lois finds inspiration in the many African Americans who have helped to shape our country.

“I’m inspired by those who came before us, our ancestors,” Lois says. “The enslaved, Union Soldiers, sharecroppers, Jim Crow South inhabitants, Civil Rights Activists…all of these people suffered and sacrificed a great deal. Their tenacity, sheer will, and determination brought us life and afforded us the opportunities we have today.”

We’re grateful to have leaders like Lois here at Peoples, helping to push these conversations forward and encourage more people to welcome different perspectives.

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