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COVID-19 Updates

At Peoples, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans. 

As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees. 

Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. 

We will continue to provide any relevant updates as this situation evolves. 

For non-emergencies, our customers can contact us at 1-800-764-0111 or contactus@peoples-gas.com. We will continue to share any updates with our customers here on our website and on social media.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Just Keep Working at It

As part of our Black History Month article series, we talked with Charles Brazier, Lead Supervisor in Gas Operations at Peoples.

  • Charles Brazier, Lead Supervisor in Gas Operations at Peoples

Charles Brazier entered the gas industry through a slightly different route. With a degree in Business Management and experience as a supervisor at fast food restaurants for many years, he had always worked well with others.

“I believe in respecting people and treating them well,” Charles says. “I dealt with a lot of high school kids in my first supervisor roles, and I learned that when I respected them, they respected me.”

That commitment to mutual respect served him well as he transitioned into a supervisor position at Utility Meter Services. From there, he applied for a union job at Equitable Gas, now Peoples.

“When I applied, the Operations & Maintenance Director said, “Are you sure you want to be working in the ditch? You’re really qualified as a supervisor.””

With that, Charles started in 2007 as a Supervisor in Training, and he became a Supervisor in 2008. Now as a Lead Supervisor in Gas Operations, specializing in Damage Prevention, Charles oversees about 20 employees. His group primarily handles the PA One Calls, and helps to support other employees and spot things they might have trouble finding.

“I see every day how Peoples is making lives better,” Charles says. “For our customers, we go over and beyond to help with small repairs, we always try our best to explain what we’re doing and keep customers informed.”

Charles notes that “Making Your Life Better” is more than just a motto for our customers, though.

“I’m able to support my family, I have so many resources available,” he adds. “It’s truly a great place to work.”

Over the years, Peoples has worked to create a positive culture for employees, and that includes a commitment to diversity. The goal of striving to be more diverse resonates with Charles.

“Regardless of your race, there’s an opportunity for you to prove that you’re the right fit for the job here,” he explains.  Charles also hopes to be a role model for other employees at Peoples.

“I abide by safety rules and complete my work, but I’m also very dedicated. I think people know that when I say I’m going to do something, it’s going to get done.” He also hopes to instill the values of dedication and hard work in his children.

“I have two sons, 11 and 14, and I try to teach them that nothing is free,” Charles says. “You have to work for anything you want in life. Sometimes you’re going to struggle, but you just have to keep working at it.”

Charles also takes a very open view of discussing race, whether it’s in the workplace or in your own personal life.

“I’d like more people to know that they shouldn’t be afraid to say “black man” or “black woman,”” he says. “I’ve heard more people try to go around those words out of correctness or politeness, and for me, that’s what ends up coming across the wrong way. If you don’t make it into a big deal, it doesn’t come across like you’re trying to sidestep it.”

For Charles, it’s important that individuals take some personal ownership and speak up when they have ideas.

“Just be open about race,” he says. “You have ideas about how your company could be more diverse or inclusive? Bring them up.”

We’re proud to have employees like Charles as leaders here at Peoples. We hope to continue these open conversations and think of new ways that Peoples can encourage personal and professional growth for our employees to ensure that all of our employees feel valued and respected.

“No matter what odds you’re against,” Charles adds, “anything is achievable. Just keep working at it.”


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